Genesys Inbound
From Genesys Documentation
(Redirected from UseCases/Current/PureCloud/InboundUseCases)
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Inbound Use Cases for GenesysCloud
Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.
| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Personalized Routing with Callback (CE43) | Route voice interactions to the best skilled resource with personalization and callback option |
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