Genesys Inbound
From Genesys Documentation
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Inbound Use Cases for GenesysCloud
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Skype for Business (CE04) | Engage across the broader enterprise using Skype for Business instant messaging |
| Genesys Personalized Routing with Callback (CE43) | Route voice interactions to the best skilled resource with personalization and callback option |