Genesys Inbound

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This topic is part of the manual Genesys Cloud Use Cases for version Current of Genesys Use Cases.

GenesysCloud  

Genesys Inbound Use Cases for GenesysCloud

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Use Case Subtitle
Use Case Subtitle
Genesys Skype for Business (CE04) Engage across the broader enterprise using Skype for Business instant messaging
Genesys Personalized Routing with Callback (CE43) Route voice interactions to the best skilled resource with personalization and callback option