Drilldown: Article

None (28) · No (112) · Yes (6)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (32) · GenesysCloud (1) · GenesysEngage-cloud (113)

None (37) · No (108) · Yes (1)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (11) · Getting started (4) · Logging in and out (3) · Architecture (3) · Configure IWD (2) · High availability and disaster recovery (2) · Before you begin (2)

Other values: ; About IWD About IWD Data Mart Add/Remove Scenario Elements Wizard Adherence Reports Adjusting and splitting volumes Audit Reports Building staffing Building volumes Calendar Reports Cleanup Master Schedule Window Commit/Rollback Multiple Wizard Common controls in the UI Common forecasting tasks Configuration objects Configuration Reports Configure IWD Data Mart Date Selectors Delete Multiple Wizard Deploy IWD Deploy IWDDM Deprecation-Agent (Classic) UI Deprecation-AI Forecasting Deprecation-AllNotices Edit Multiple Wizard Editing Schedule Items Fact tables FAQs Finding Agents in Tables Forecast Reports Forecasts Genesys Forecasting Genesys Multicloud CX AI-Powered Forecasting How IWD works Individual and Team Schedule Reports Insert Multiple Wizard Inserting Schedule Items Intra-Day Schedule Rebuild Wizard Managing overlays and events Managing shrinkage data Managing templates Master Forecasts Master Schedule Master Schedule Agent-Extended View Master Schedule Changes Approval Master Schedule Coverage View Master Schedule Intra-Day View Master Schedule Intra-Day: Accessibility and Dialogs Master Schedule Intra-Day: Performance Data Target Master Schedule Overtime Requirement View Master Schedule State Group Totals Master Schedule Summary View Master Schedule Weekly View Meeting Scheduler Modify Individual Agents' Schedules Monitor work items and emails New Schedule Scenario Wizard Optimizing the UI display Overlays Overtime Bidding Performance Reports Policies Reports Policy objects Prepare for Office 365 integration Publishing and Extracting Schedules Reports Reports List Reports Scheduler Required and split staffing methods Reviewing Messages Roles and privileges for Workload Manager users Scenario Agent-Extended View Scenario Coverage View Scenario Intra-Day View Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Performance Data Target Scenario Intra-Day: Review Messages (Save) Dialog Box Scenario Intra-Day: Wizards and Dialogs Scenario Profiles/Bidding View Scenario State Group Totals Scenario Summary View Scenario Weekly View Scenarios Schedule Bidding Schedule Build Wizard Schedule Filter Dialog Schedule Marked Time Reports Schedule Rebuild Wizard Schedule Reports Schedule Scenarios Schedule State Reports Schedule Trade and Bidding Reports Schedule Validation Schedule Validation and Summary Reports Schedule validation errors and warnings Scheduled Budget and Agent Comments Reports Schedules Search, display, manage, and update work items Security and accessibility Set up Email Set up IWD Shrinkage in scenarios Staffing in scenarios Statuses Filter Dialog Templates Test IWD provisioning The Supervisor's window Trading Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager Using copy and paste for statistics View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Volumes in scenarios Weekly Schedule Reports

None (27) · Getting started (4) · Logging in and out (3) · Upgrade, rollback, or uninstall (2)

Other values: ; Add/Remove Scenario Elements Wizard Adherence Reports Adjusting and splitting volumes Audit Reports Building staffing Building volumes Calendar Reports Cleanup Master Schedule Window Commit/Rollback Multiple Wizard Common controls in the UI Common forecasting tasks Configuration objects Configuration Reports Configure IWD Date Selectors Delete Multiple Wizard Edit Multiple Wizard Editing Schedule Items Fact tables Finding Agents in Tables Forecast Reports Forecasts Frequently Asked Questions Genesys Forecasting Genesys Multicloud CX AI-Powered Forecasting Individual and Team Schedule Reports Insert Multiple Wizard Inserting Schedule Items Intelligent Workload Distribution Intra-Day Schedule Rebuild Wizard Managing overlays and events Managing shrinkage data Managing templates Master Forecasts Master Schedule Master Schedule Agent-Extended View Master Schedule Changes Approval Master Schedule Coverage View Master Schedule Intra-Day View Master Schedule Intra-Day: Accessibility and Dialogs Master Schedule Intra-Day: Performance Data Target Master Schedule Overtime Requirement View Master Schedule State Group Totals Master Schedule Summary View Master Schedule Weekly View Meeting Scheduler Modify Individual Agents' Schedules Monitor work items and emails New Schedule Scenario Wizard Optimizing the UI display Overlays Overtime Bidding Performance Reports Policies Reports Policy objects Prepare for Office 365 integration Publishing/Extracting Schedules Reports Reports List Reports Scheduler Required and split staffing methods Reviewing Messages Roles and privileges for Workload Manager users Scenario Agent-Extended View Scenario Coverage View Scenario Intra-Day View Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Performance Data Target Scenario Intra-Day: Review Messages (Save) Dialog Box Scenario Intra-Day: Wizards and Dialogs Scenario Profiles/Bidding View Scenario State Group Totals Scenario Summary View Scenario Weekly View Scenarios Schedule Bidding Schedule Build Wizard Schedule Filter Dialog Schedule Marked Time Reports Schedule Rebuild Wizard Schedule Reports Schedule Scenarios Schedule State Reports Schedule Trade and Bidding Reports Schedule Validation Schedule Validation and Summary Reports Schedule validation errors and warnings Scheduled Budget and Agent Comments Reports Schedules Search, display, manage, and update work items Security and accessibility Set up Email Set up IWD Shrinkage in scenarios Staffing in scenarios Statuses Filter Dialog Templates Test IWD provisioning The Supervisor's window Trading Use Workload Manager Using copy and paste for statistics View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Volumes in scenarios Weekly Schedule Reports

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

None (1) · Intelligent Workload Distribution (36) · Workforce Management (109)

None (5) · Administrator (23) · Agent (3) · Developers (1) · ETLRef (2) · IWDDMPEGuide (9) · IWDPEGuide (10) · Supervisor (73) · SupervisorHelp (20)

None (146)

None (146)

None (139) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)