Workforce Management ETL Database Reference
From Genesys Documentation
This manual is for version Current of Workforce Management.
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
Related documentation:
| Article | Description |
|---|---|
| Article | Description |
| Dimension tables | Use these tables to define descriptive information for WFM objects in the WFM ETL database schema. |
| Fact tables | Use these tables to define aggregated agent statistical data the WFM ETL database schema. |
| Overview | Get a summary of the contents of the database tables in the WFM ETL Database schema. |
| Preface | Find out who the intended audience is for this guide before using and preparing the ETL database schema. |
| Purge procedures and parameters | Learn how to safely and efficiently purge data in the WFM ETL database. |
| Query examples | Use these examples to construct three different categories of database queries for the WFM ETL database schema. |
| Service and Control tables | Find information about the Service and Control tables used in the Workforce Management (WFM) ETL Database schema. |
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