Deprecation: Agent (Classic) UI

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Announcement date Deprecation date Associated product deprecations All Genesys Multicloud CX deprecationsRelease notes
November 30, 2023 May 31, 2024 View View Workforce Management

What's changing?

As of November 30, 2023, Genesys announces the feature deprecation for WFM Web for Agents (Classic) UI. WFM Web for agents includes two user interfaces currently (Classic agent UI and New agent UI). The new agent UI was introduced in December 2016, and expected to be used by customers replacing old (classic UI).

Genesys is implementing the deprecation plan and only new agent UI will be available post Deprecation date (May 31, 2024).

Am I affected?

All users of WFM Web for Agents (Classic) UI are affected with this deprecation. Classic UI will be deprecated and only new UI will be available for agents.

How can I prepare for this deprecation?

No extra effort of deployment or complex reconfiguration are necessary. After depreciation date (May 31, 2024), WFM Web will no longer include the classic UI interface and the new WFM Web for agents will be loaded when agents log on.

Related Documents

Click on the below links to view the following document:

What if I need help or have questions?

If you need help or have questions about this deprecation, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).

You can refer Genesys WFM Administrator's Guide, or you can use WFM Web Help for agents.

Contact My Support.

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