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Genesys™ Products and Components EOL Life Cycle Table

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Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track.

Important
  • For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
  • To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.
  • For End of Platform Support (EOPS), see Supported Operating Environment – Discontinued Supported.
  • See Genesys Engage & PureConnect Lifecycle Policy for information on the Genesys End-of-Life Policy and process.

Download a EOL PDF

To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.

Platform Name Type Major release Release available EOL/EOCS announcement Last order date End of maintenance End of support Documentation Comments
Platform Name Type Major release Release available EOL/EOCS announcement Last order date End of maintenance End of support Documentation Comments
Genesys Engage cloud Genesys Interactive Insights (GI2) Cloud Services Cloud Services Feature Not Applicable April 30, 2020 Not Applicable Not Applicable November 30, 2020 Cloud Service Feature on May 31, 2020
Genesys Engage on-premises 3rd Party Fax to iWD Upgrade Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises 3rd Party Work Items Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises 3rd Party Work Items to iWD Upgr. Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Agent Advisor Product 8.5 2016 September 14, 2018 March 31, 2019 March 31, 2020 September 30, 2020 End of Life Announcement
Genesys Engage on-premises Agent Connector Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises AIModule for ASR & TTS Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises AIModule for ASR & TTS Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises AIModule for ASR & TTS Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises base7 Product All versions 2008 July 3, 2017 July 3, 2017 July 3, 2017 October 1, 2017 End of Life Announcement
Genesys Engage on-premises Blue Pumpkin Integration Product 7.1 December 17, 2004 November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS. 7.1 was the only version of this product.
Genesys Engage on-premises Call Center Advisor - Mobile Edition Product 8.1 2016 September 14, 2018 March 31, 2019 March 31, 2020 September 30, 2020 End of Life Announcement
Genesys Engage on-premises Call Center Advisor - Mobile Edition Product 8.5 2016 September 14, 2018 March 31, 2019 March 31, 2020 September 30, 2020 End of Life Announcement
Genesys Engage on-premises Call Concentrator Product All versions April 25, 2006 November 3, 2010 December 31, 2012 November 3, 2010 November 3, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises Call Qualification Parking Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Call Qualification Parking Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Call Qualification Parking Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises CallPath Product All versions June 30, 2010 End of Life Announcement Reached EOS
Genesys Engage on-premises CC Analyzer Product 7.6 August 7, 2013 February 7, 2014
Genesys Engage on-premises CCA Reporting Templates Component All versions May 31, 2019 Not Applicable Not Applicable May 31, 2021 End of Life Announcement
Genesys Engage on-premises CCON to Info Mart Upgrade Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises CCON to Info Mart Upgrade Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Contact Center Analyzer (CCA) Component All versions May 31, 2019 Not Applicable Not Applicable May 31, 2021 End of Life Announcement
Genesys Engage on-premises CTI AIM (Cisco) Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises CTI AIM (Cisco) Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of LIfe Announcement
Genesys Engage on-premises Data Mart Component All versions May 31, 2019 Not Applicable Not Applicable May 31, 2021
Genesys Engage on-premises Data Modeling Assistant Component All versions May 31, 2019 Not Applicable Not Applicable May 31, 2021
Genesys Engage on-premises Data Sourcer Component All versions May 31, 2019 Not Applicable Not Applicable May 31, 2021
Genesys Engage on-premises Discover / Skills Database Component 4.3 July 31, 2019 Not Applicable Not Applicable December 31, 2019 End of Life Announcement
Genesys Engage on-premises Enterprise SDK Product All versions May 7, 2010 November 30, 2020 May 31, 2021 Includes only the standalone version of ESDK.
Genesys Engage on-premises Expert Contact Product 7.6 2003 August 1, 2017 February 1, 2018 February 1, 2019 August 1, 2019 End of Life Announcement Includes CTI-Less T-Server
Genesys Engage on-premises Federated Customer Service Product 7.5 October 10, 2007 June 4, 2013 December 4, 2013 December 4, 2014 June 4, 2015 End of Life Announcement
Genesys Engage on-premises Framework to CIM - Upgrade - MS & SS Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys 6.x Suite 6.x 2002 November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 Reached EOS - No exceptions
Genesys Engage on-premises Genesys 7.0 Suite 7.0 2004 February 8, 2011 February 8, 2011 August 8, 2012 February 8, 2013 Reached EOS - No exceptions
Genesys Engage on-premises Genesys 7.1 Suite 7.1 2005 February 8, 2011 February 8, 2011 August 8, 2012 February 8, 2013 Reached EOS - No exceptions
Genesys Engage on-premises Genesys 7.2 (all products with exceptions) Suite 7.2 2006 February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014 See the exceptions listed in the 'Not EOL' table.
Genesys Engage on-premises Genesys 7.5 (all products with exceptions) Suite 7.5 2007 February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014 See the exceptions listed in the 'Not EOL' table.
Genesys Engage on-premises Genesys 7.6 (all products with 7.6 versions) Suite 7.6 December 24, 2008 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Agent Desktop Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Agent Scripting Product 7.2 May 1, 2016 December 22, 2017 June 15, 2018 June 15, 2019 December 31, 2019 End of Life Announcement
Genesys Engage on-premises Genesys Agent Scripting Product 8.1 April 21, 2012 December 22, 2017 June 15, 2018 June 15, 2019 December 31, 2019 End of Life Announcement
Genesys Engage on-premises Genesys App Automation Platform (GAAP) Product 3.5 July 31, 2020 December 31, 2020 December 31, 2021 July 31, 2022 End of Life Announcement
Genesys Engage on-premises Genesys App Automation Platform (GAAP) Product 3.6 July 31, 2020 December 31, 2020 December 31, 2021 July 31, 2022 End of Life Announcement
Genesys Engage on-premises Genesys Business Edition Premise (BEP) Product All versions April 30, 2018 September 30, 2018 September 30, 2019 March 31, 2020 End of Life Announcement
Genesys Engage on-premises Genesys Business Workflow Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Chat Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Chat Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys CIM Platform MS & SS Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys CIM Platform MS & SS Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Co-browse Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Contact Navigator Product All versions 2001 November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Genesys Customer Interaction Portal (GCIP) Product All versions August 21, 2006 May 31, 2017 November 30, 2017 November 30, 2018 May 31, 2019 End of Life Announcement
Genesys Engage on-premises Genesys Desktop .NET Toolkit Product All versions November 3, 2008 November 3, 2008 November 3, 2009 November 3, 2009 Reached EOS
Genesys Engage on-premises Genesys E-mail Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys E-mail Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Enterprise Knowledge Management (Inquira) Product All versions September 24, 2010 October 3, 2011 October 6, 2013 October 6, 2013 October 6, 2013 Reached EOS. Relationship Terminated by Oracle
Genesys Engage on-premises Genesys Enterprise Telephony Software (GETS) Product All versions March 4, 2007 October 4, 2012 October 1, 2013 October 1, 2014 April 30, 2015 End of Life Announcement Reached EOS
Genesys Engage on-premises Genesys Enterprise Telephony Software (GETS) High Availability (HA) Product All versions 2005 October 4, 2012 October 1, 2013 October 1, 2014 April 30, 2015 End of Life Announcement Reached EOS
Genesys Engage on-premises Genesys Enterprise Telephony Software (GETS) Server/User Product All versions 2005 October 4, 2012 October 1, 2013 October 1, 2014 April 30, 2015 End of Life Announcement Reached EOS
Genesys Engage on-premises Genesys Express Product 4.2 and earlier 2002 April 15, 2009 April 15, 2009 April 15, 2009 April 15, 2009 End of Life Announcement Reached EOS
Genesys Engage on-premises Genesys Express Product 4.5 August 2, 2007 February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014 End of Life Announcement Reached EOS. Express 4.5 is packaged with 7.5 components. Therefore, 7.5 EOL timeframes are applicable to Genesys Express.
Genesys Engage on-premises Genesys Express Product 8.0 and earlier September 2015 November 19, 2017 May 19, 2018 May 19, 2019 November 19, 2019 End of Life Announcement
Genesys Engage on-premises Genesys Express Agent Scripting Product 4.6 May 1, 2016 December 22, 2017 June 15, 2018 June 15, 2019 December 31, 2019 End of Life Announcement
Genesys Engage on-premises Genesys Framework Standalone Product All versions October 1, 2015 April 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Info Mart Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Info Mart Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights (GI2) Product 7.6 September 26, 2008 January 1, 2016 June 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights (GI2) Product 8.0 September 27, 2010 January 1, 2016 June 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights (GI2) Product 8.1.0 October 7, 2011 January 1, 2016 June 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights (GI2) Product 8.1.1 May 24, 2012 January 1, 2016 June 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights (GI2) Product 8.1.x February 25, 2016 January 25, 2019 July 24, 2019 July 28, 2020 January 24, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights (GI2) Product 8.5 February 25, 2016 January 25, 2019 July 24, 2019 Jully 28, 2020 January 24, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights iWD Product 7.6 December 7, 2010 January 1, 2016 June 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights iWD Product 8.0 March 11, 2011 January 1, 2016 June 30, 2016 December 31, 2016 December 31, 2017 End of Life Announcement
Genesys Engage on-premises Genesys Interactive Insights iWD Product 8.1 December 21, 2015 March 30, 2020 September 30, 2020 September 30, 2021 March 30, 2022 End of Life Announcement
Genesys Engage on-premises Genesys Media Server Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Messaging for WeChat Product 9.0 April 30, 2020 October 30, 2020 October 30, 2021 April 30, 2022 End of Life Announcement
Genesys Engage on-premises Genesys PureEngage Interaction Workspace SIP Endpoint Product 8.0 2013 September 7, 2018 March 7, 2019 March 7, 2020 September 7, 2020 End of Life Announcement
Genesys Engage on-premises Genesys PureEngage SIP Endpoint Connector Product 8.1 2013 September 7, 2018 March 7, 2019 March 7, 2020 September 7, 2020 End of Life Announcement
Genesys Engage on-premises Genesys Quality Management (Zoom) Product All versions July 23, 2010 July 29, 2016 January 1, 2017 January 1, 2018 July 1, 2018 End of Life Announcement
Genesys Engage on-premises Genesys Skills Assessor Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Skills Assessor Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Skills Assessor Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Skills Management Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Skills Management Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Social Engagement Product 8.5.1 and earlier December 17, 2010 October 12, 2016 April 12, 2017 April 12, 2018 October 12, 2018 End of Life Announcement
Genesys Engage on-premises Genesys Training Manager Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Training Manager Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Training Manager Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Video Gateway Product All versions June 12, 2015 April 3, 2017 October 3, 2017 October 3, 2018 April 3, 2019 End of Life Announcement
Genesys Engage on-premises Genesys Voice Platform Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Voice Platform Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Voice Platform Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Web Engagement Product All versions Apr 17, 2020 Oct 17, 2020 Oct 31, 2021 Dec 31, 2022 End of Life Announcement
Genesys Engage on-premises Genesys Web Media Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Web Media Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Workforce Management Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Genesys Workforce Management Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter fo MSCRM Email & Activity Routing Product 7.6 January 27, 2009 July 3, 2017 November 30, 2017 July 3, 2017 October 1, 2018 End of Life Announcement
Genesys Engage on-premises Gplus Adapter fo MSCRM Email & Activity Routing Product 8.0 February 17, 2012 July 3, 2017 November 30, 2017 July 3, 2017 October 1, 2018 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 4.2 and earlier November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 4.5 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 5.0 August 2011 thru July 2013 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 5.1 August 2011 thru July 2013 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 5.2 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 5.3 August 2011 thru July 2013 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 5.4 April 17, 2020 October 17, 2020 October 31, 2021 December 31, 2022 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 6.0 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 6.1 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Aspect WFM Product 6.2 May 31, 2020 November 30, 2020 December 31, 2021 May 31, 2022 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX TotalView Product 5.4 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX TotalView Product 6.0 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX TotalView Product 6.1 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX TotalView Product 6.2 May 31, 2020 November 30, 2020 December 31, 2021 May 31, 2022 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX WFM Product 4.2 and earlier November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for IEX WFM Product 4.5 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX WFM Product 5.0 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX WFM Product 5.1 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX WFM Product 5.2 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for IEX WFM Product 5.3 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Microsoft Product 7.6 January 27, 2009 July 3, 2017 November 30, 2017 July 3, 2017 October 1, 2018 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for Microsoft Product 8.0 February 17, 2012 July 3, 2017 November 30, 2017 July 3, 2017 October 1, 2018 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for Microsoft Product All versions 2004 September 30, 2009 September 30, 2009 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for Microsoft Dynamics CRM Product 7.6 November 4, 2008 July 3, 2017 November 30, 2017 July 3, 2017 October 1, 2018 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for PeopleSoft Product 7.2 December 16, 2006 December 26, 2008 June 30, 2009 December 31, 2010 December 31, 2011 Reached EOS
Genesys Engage on-premises Gplus Adapter for PeopleSoft Product All versions 2002 December 26, 2008 June 30, 2009 November 30, 2009 December 31, 2010 Reached EOS
Genesys Engage on-premises Gplus Adapter for SAP Analytics Product 7.5 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019
Genesys Engage on-premises Gplus Adapter for SAP CRM Product 7.1 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for SAP ERP Product 7.1 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Siebel 2000 Product All versions January 5, 2009 January 31, 2009 September 30, 2009 September 30, 2010 Reached EOS
Genesys Engage on-premises Gplus Adapter for Siebel CRM Product 6.x January 5, 2009 January 31, 2009 September 30, 2009 September 30, 2010 Reached EOS
Genesys Engage on-premises Gplus Adapter for Siebel CRM Product 7.0 March 1, 2005 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Siebel CRM Product 7.1 December 1, 2005 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Siebel CRM Product 7.2 April 1, 2007 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 4.2 and earlier November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 4.5 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 5.0 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 5.1 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 5.2 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 5.3 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 5.4 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 6.0 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 6.1 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Teleopti WFM Product 6.2 May 31, 2020 November 30, 2020 December 31, 2021 May 31, 2022 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 4.2 and earlier November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 4.5 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 5.0 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 5.1 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 5.2 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 5.3 August 2011 thru July 2013 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 5.4 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 6.0 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 6.1 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Gplus Adapter for Verint WFM Product 6.2 May 31, 2020 November 30, 2020 December 31, 2021 May 31, 2022 End of Life Announcement
Genesys Engage on-premises Gplus Media Routing for Siebel Product 7.2 April 1, 2007 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Siebel E-mail Option Product 7.2 April 1, 2007 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Siebel Work Items Product 7.2 April 1, 2007 July 3, 2017 December 31, 2017 December 31, 2018 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Gplus Universal Adapter for WFM Product 6.0 May 31, 2020 May 31, 2020 May 31, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP - Multi-tenancy Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP - Multi-tenancy Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP - Quality Advisor Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP - Video Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP H323 Interface Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP Network Management Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises GVP: Voice App. Reporter SDK Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - AIModule for ASR & TTS Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - AIModule for ASR & TTS Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - AIModule for ASR & TTS Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - CCON HA - Info Mart Upg. Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - CCON HA - Info Mart Upg. Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - CIM Platform Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - CIM Platform Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - CTI AIM (Cisco) Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - CTI AIM (Cisco) Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - Genesys Info Mart Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - Genesys Info Mart Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - Genesys Media Server Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - Genesys Voice Platform Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - Genesys Voice Platform Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - Genesys Voice Platform Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP - Multi-tenancy Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP - Multi-tenancy Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP - Quality Advisor Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP - Video Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP - Video Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP H323 Interface Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - GVP Network Management Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - ICON Voice Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - IVR Connector Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises HA - SIP Qualification & Parking Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Hyperion Interactive Reporting Product All versions February 7, 2012 August 27, 2012 August 27, 2013 February 27, 2014 End of Life Announcement Reached EOS. Includes Brio
Genesys Engage on-premises IBM Websphere Voice Server (WVS) Product All versions September 30, 2009 September 30, 2009 December 30, 2010 December 30, 2010 Reached EOS
Genesys Engage on-premises ICON Voice Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Informiam Contact Center Advisor /Workforce Option Product 3.1 February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014
Genesys Engage on-premises Informiam Contact Center Advisor /Workforce Option Product v3.0 February 7, 2012 August 7, 2012 August 7, 2013 February 7, 2014 Reached EOS
Genesys Engage on-premises Informiam Frontline Advisor/Agent Option Product All versions February 7, 2012 February 7, 2012 August 7, 2013 February 7, 2014 Reached EOS (all versions - 2.8, 3.0 and 3.1)
Genesys Engage on-premises Informiam Historical Option Product 2.9 February 7, 2012 February 7, 2012 August 7, 2013 February 7, 2014 Reached EOS
Genesys Engage on-premises Informiam Platform Product 3.1 February 7, 2012 February 7, 2012 August 7, 2013 February 7, 2014 Reached EOS
Genesys Engage on-premises intelligent Workload Distribution (iWD) Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises intelligent Workload Distribution (iWD) Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises intelligent Workload Distribution (iWD) Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Interaction Workspace Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Interaction Workspace AIC Upgrade Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Interaction Workspace GAD Upgrade Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Internet Contact Solution Product All versions 2002 November 3, 2010 May 3, 2011 May 3, 2012 November 3, 2012 Reached EOS, per Genesys 6.x EOL timeframe.
Genesys Engage on-premises IP Media Xchange Product All versions January 20, 2006 April 1, 2006 April 1, 2008 April 1, 2008 Reached EOS
Genesys Engage on-premises IVR Driver for "Envox ShowNTel" and "Envox" Component All versions May 30, 2007 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2013 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for Aspect Component All versions May 30, 2007 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2013 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for Avaya Conversant Component All versions December 16, 2009 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2013 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for Edify Component All versions December 16, 2009 October 4, 2012 April 4, 2013 April 4, 2014 April 4, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for IBM WebSphere Voice Response for Windows Component All versions May 30, 2007 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2013 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for InterVoice - Brite Component All versions December 9, 2003 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for Microsoft Speech Server Component All versions May 30, 2007 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Driver for Periphonics Product All versions December 16, 2009 October 4, 2012 October 4, 2012 April 4, 2013 October 4, 2013 End of Life Announcement Reached EOS
Genesys Engage on-premises IVR Integration Application for WVR Product All versions June 1, 2005 October 4, 2012 October 4, 2012 October 4, 2012 October 4, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises iWD - Back Office Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises iWD - Back Office Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises iWD - Back Office Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises iWD Capture Adapter - JMS Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises iWD Capture Adapter - JMS Product 8.0 May 31, 2019 November 30, 2019 November 30, 2019 May 31, 2021 End of Life Announcement
Genesys Engage on-premises iWD Capture Adapter - MQSeries Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises LivePerson Adapter Product All versions 2009 August 21, 2015 February 21, 2016 February, 21, 2017 August 21, 2017 End of Life Announcement
Genesys Engage on-premises LivePerson Service Product All versions 2009 August 21, 2015 February 21, 2016 February, 21, 2017 August 21, 2017 End of Life Announcement
Genesys Engage on-premises Network Callback Product 7.1 April 28, 2005 August 31, 2016 February 28, 2017 February 28, 2018 August 30, 2018
Genesys Engage on-premises Network SIP Server Component 7.5 November 6, 2018 May 6, 2019 End of Life Announcement Will be announced when dates for G9 are known
Genesys Engage on-premises Nuance Adaptive Grammar Engine Product 5.0 June 17, 2009 May 27, 2016 March 31, 2012 September 30, 2013 September 30, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance ASR Product 8.x February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
Genesys Engage on-premises Nuance Dial Modes Core Product 2.0 April 30, 2020 April 30, 2020 April 30, 2020 April 30, 2020 End of Life Announcement
Genesys Engage on-premises Nuance Dialog Modules Product 5.0 June 17, 2009 May 27, 2016 March 31, 2012 September 30, 2013 September 30, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Dialog Modules Product 5.2 March 19, 2012 May 27, 2016 March 31, 2012 September 30, 2013 September 30, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Dialog Modules Address Product 5.2 March 19, 2012 May 27, 2016 March 31, 2012 September 30, 2013 September 30, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Dialog Modules Name Product 5.2 March 19, 2012 May 27, 2016 March 31, 2012 September 30, 2013 September 30, 2014 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Employee Productivity Suite (EPS) Product All versions November 3, 2010 November 3, 2010 May 3, 2011 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Evaluation Studio Product 10 April 30, 2020 April 30, 2020 April 30, 2020 April 30, 2020 End of Life Announcement
Genesys Engage on-premises Nuance FreeSpeech Product R10 April 30, 2020 Not Applicable Not Applicable October 31, 2020 End of Life Announcement
Genesys Engage on-premises Nuance NADM Product 5.0 April 30, 2020 Not Applicable Not Applicable April 30, 2020 End of Life Announcement
Genesys Engage on-premises Nuance NDM Product 5.2 April 30, 2020 Not Applicable Not Applicable April 30, 2020 End of Life Announcement
Genesys Engage on-premises Nuance Open Call Steering (OCS) Product All versions November 3, 2010 November 3, 2010 November 3, 2010 November 3, 2010 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Open Speech Attendant (OSA) Product All versions November 3, 2010 November 3, 2010 May 3, 2011 November 3, 2012 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance OSDM Product 7.2 April 30, 2020 Not Applicable Not Applicable April 30, 2020 End of Life Announcement
Genesys Engage on-premises Nuance OSDM – all types Product 2.x February 7, 2012 March 31, 2013 December 31, 2012 March 31, 2014 Reached EOS
Genesys Engage on-premises Nuance OSR Product 3.0 February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
Genesys Engage on-premises Nuance Prompt Sculptor Product 3.x February 7, 2012 March 31, 2013 December 31, 2012 March 31, 2014 Reached EOS
Genesys Engage on-premises Nuance Real Speak TTS Lang Product 3.5.1 Not Applicable Expired Expired Expired Reached EOS
Genesys Engage on-premises Nuance RealSpeak Product 3.0 Not Applicable Expired Expired Expired Reached EOS
Genesys Engage on-premises Nuance RealSpeak Product 4.0 February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
Genesys Engage on-premises Nuance RealSpeak Product 4.5 February 7, 2012 December 31, 2013 December 31, 2012 March 31, 2014 Reached EOS
Genesys Engage on-premises Nuance Recognizer Product 10 April 30, 2020 October 30, 2020 October 30, 2021 June 30, 2022 End of Life Announcement
Genesys Engage on-premises Nuance Recognizer Product 9.0 November 27, 2007 May 27, 2016 March 31, 2017 December 31, 2016 March 31, 2018 End of Life Announcement
Genesys Engage on-premises Nuance ScanSoft & SpeechWorks OSDM all types Product 2.0 Not Applicable Expired Expired Expired Reached EOS
Genesys Engage on-premises Nuance Speechify TTS Product 3.0 Not Applicable Expired Expired Expired Reached EOS
Genesys Engage on-premises Nuance SpeechSecure Product All versions November 3, 2010 November 3, 2010 December 30, 2010 December 30, 2010 End of Life Announcement Reached EOS
Genesys Engage on-premises Nuance Verifier Product 4.0 February 7, 2012 March 31, 2012 December 31, 2011 September 30, 2013 Reached EOS
Genesys Engage on-premises Nuance Verifier Product 4.1 February 7, 2012 June 30, 2013 March 31, 2013 June 30, 2014 Reached EOS
Genesys Engage on-premises Nuance Vocalizer Product 5.0 November 10, 2010 May 27, 2016 March 31, 2017 December 31, 2016 March 31, 2018 End of Life Announcement
Genesys Engage on-premises Nuance Vocalizer Product 5.7 August 5, 2013 August 27, 2016 September 30, 2017 June 30, 2017 September 30, 2018
Genesys Engage on-premises Nuance Vocalizer TTS Product 6 April 30, 2020 October 30, 2020 October 30, 2021 June 30, 2022 End of Life Announcement
Genesys Engage on-premises Nuance VocalPassword Product 10 April 30, 2020 Not Applicable Not Applicable 31-Oct-2020 End of Life Announcement
Genesys Engage on-premises Open Speech Dialog Product 1.2 Not Applicable Expired Expired March 31, 2012 Reached EOS
Genesys Engage on-premises Open Speech Dialog Product 1.4 Not Applicable Expired Expired March 31, 2012 Reached EOS
Genesys Engage on-premises OpenIN Product All versions 2008 July 3, 2017 July 3, 2017 July 3, 2017 October 1, 2017 End of Life Announcement
Genesys Engage on-premises Outbound Upgrd - Preview to Voice Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Polycom IP 7000 Conference Phone Product May 31, 2019 June 30, 2019 June 30, 2019 June 30, 2019
Genesys Engage on-premises Recording Connector Product 7.6 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises SAP BusinessObjects Enterprise (BOE) Product 3.1 January 1, 2016 June 30, 2016 December 31, 2015 December 31, 2017
Genesys Engage on-premises SIP Endpoint Connector Product 8.0 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises SIP Qualification & Parking Product 8.1 May 31, 2019 November 30, 2019 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Speech & Text Analytics (SpeechMiner) Component 8.0 June 1, 2012 April 30, 2018 October 30, 2018 October 30, 2019 April 30, 2020 End of Life Announcement All customers should migrate to the latest versions of SpeechMiner (for example, 8.5.511+).
Genesys Engage on-premises Speech & Text Analytics (SpeechMiner) Component 8.1 June 1, 2012 April 30, 2018 October 30, 2018 October 30, 2019 April 30, 2020 End of Life Announcement All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+).
Genesys Engage on-premises Speech & Text Analytics (SpeechMiner) Component 8.5.0 June 1, 2012 April 30, 2018 October 30, 2018 October 30, 2019 April 30, 2020 End of Life Announcement All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+).
Genesys Engage on-premises Speech & Text Analytics (SpeechMiner) Component 8.5.2 June 1, 2012 April 30, 2018 October 30, 2018 October 30, 2019 April 30, 2020 End of Life Announcement All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+).
Genesys Engage on-premises Speech & Text Analytics (SpeechMiner) Component 8.5.3 June 1, 2012 April 30, 2018 October 30, 2018 October 30, 2019 April 30, 2020 End of Life Announcement All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+).
Genesys Engage on-premises SpeechWorks OSR 2.x / 3.x Product 6.5 April 30, 2020 Not Applicable Not Applicable April 30, 2020 End of Life Announcement
Genesys Engage on-premises SpeechWorks OSR 2.x / 3.x Product 7.0 April 30, 2020 Not Applicable Not Applicable April 30, 2020 End of Life Announcement
Genesys Engage on-premises SWMS Product 3.1 February 7, 2012 March 31, 2012 December 31, 2011 March 31, 2013 Reached EOS
Genesys Engage on-premises T-Lib SDK Product All versions March 1, 2007 March 1, 2007 March 1, 2010 March 1, 2010 Reached EOS
Genesys Engage on-premises T-Server for Alcatel OmniPCX Office (OXO) / A4200 Component All versions November 7, 2008 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Aspect ACD Component All versions January 30, 2008 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Avaya INDeX Component All versions March 28, 2008 August 31, 2016 August 31, 2016 December 31, 2016 December 31, 2016 End of Life Announcement
Genesys Engage on-premises T-Server for Cisco Unified Contact Center Enterprise (UCCE) Component All versions April 30, 2010 August 31, 2016 August 31, 2016 December 31, 2016 December 31, 2016 End of Life Announcement
Genesys Engage on-premises T-server for EADS M6500 Component All versions July 27, 2007 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for EADS Telecom Intecom M6880 (PointSpan) Component All versions January 30, 2008 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Huawei NGN UAP8100 Component All versions September 5, 2008 August 31, 2016 August 31, 2016 December 31, 2016 December 31, 2016 End of Life Announcement
Genesys Engage on-premises T-Server for Mitel MiTAI Support Component All versions August 30, 2019 August 30, 2019 August 30, 2019 September 15, 2019 End of Life Announcement
Genesys Engage on-premises T-Server for Nortel Communication Server 1000 Component All versions January 30, 2008 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Nortel Communication Server 2000/2100 - X.25 flavor only (CS2K) Component All versions January 30, 2008 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Siemens Hicom 300E/300H Component All versions January 30, 2008 August 31, 2016 August 31, 2016 December 31, 2016 December 31, 2016 End of Life Announcement
Genesys Engage on-premises T-Server for Siemens HiPath DX Component All versions May 27, 2010 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Spectrum Component All versions January 30, 2008 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises T-Server for Tadiran Coral Component All versions April 30, 2010 August 31, 2016 February 28, 2017 February 28, 2018 August 31, 2018 End of Life Announcement
Genesys Engage on-premises Telisma TeliSpeech Product All versions November 3, 2010 December 30, 2010 December 30, 2010 December 30, 2010 Reached EOS
Genesys Engage on-premises Universal Callback Server and Voice Callback Product All versions April 28, 2005 August 31, 2016 February 28, 2017 February 28, 2018 30-Aug-2018 End of Life Announcement
Genesys Engage on-premises Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter Product 6.0 2010 February 28, 2019 January 1, 2018 February 28, 2019 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter Product 7.0 2010 February 28, 2019 January 1, 2018 February 28, 2019 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Virtual Hold Software Suite Product 6.6 February 29, 2019 January 15, 2019 February 29, 2019 June 30, 2019 End of Life Announcement
Genesys Engage on-premises Virtual Hold WebConnect Product All versions August 31, 2015 August 31, 2015 August 31, 2015 December 31, 2015 End of Life Announcement
Genesys Engage on-premises Voice Genie Nuance ASR Product 7.0 April 30, 2020 Not Applicable Not Applicable April 30, 2020 End of Life Announcement
Genesys Engage on-premises Voice Treatment Option (including Express VTO) Product All versions June 2002 August 28, 2013 February 28, 2014 February 28, 2015 August 28, 2015 End of Life Announcement
Genesys Engage on-premises VoiceGenie Product 7.0 October 15, 2020 October 15, 2020 October 15, 2020 October 15, 2020 End of Life Announcement
Genesys Engage on-premises VoiceGenie Product 7.2 October 15, 2020 October 15, 2020 December 31, 2021 December 31, 2022 End of Life Announcement
Genesys Engage on-premises Web Collaboration Option Product 8.0 May 31, 2019 November 30, 2020 November 30, 2020 May 31, 2021 End of Life Announcement
Genesys Engage on-premises Web Collaboration Option Product 8.1 May 31, 2020 November 30, 2020 November 30, 2020 May 31, 2021 End of Life Announcement
PureConnect Latitude by Genesys 10.0 Product SU7 & Prior April 30, 2020 October 31. 2020 April 30, 2021 October 31, 2021
PureConnect Microsoft Outlook Interaction Desktop Add-In Product 2010 July 1, 2020 September 30, 2021 January 31, 2022 End of Life Announcement
PureConnect PureConnect Zendesk Screen pop Connector Product CIC 4.0 SU4 March 31, 2014 August 25, 2017 February 25, 2018 February 25, 2019 August 25, 2020 End of Life Announcement
Retrieved from "https://all.docs.genesys.com/System/EOL (2020-10-31 19:56:49)"