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Solution (7) · Draft:Solution (7) · ATC (6) · Draft:ATC (5) · Draft:WID (5) · Draft:PEC-WFM (5) · PEC-WFM (4) · Draft:GAM (4) · WID (3) · Draft:PEC-GSM (3) · Draft:PEC-OU (3) · GAM (3) · PEC-GS (2) · Draft:PEC-Dev (2) · GDL (2) · Draft:PEC-GS (2) · Draft:GAWFM (2) · Draft:GDL (2) · PEC-OU (2)

Other values: ; Draft:ContentAdmin Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-AS Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Email Draft:PEC-GPA Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-VM Draft:PEC-Voice PE-GPR PEC-AD PEC-Admin PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-GPA PEC-IVR PEC-IWD PEC-REC PEC-REP PEC-ROU PEC-VM PEC-Voice

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (8) · No (97) · Yes (1)

None (47) · Administrator (19) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (14) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (6)

Other values: ; 3rd Party and Open Source Software Used Aspect Historical Reports Customer Service Automation Solution Guide (Genesys Multicloud CX) Deploying Widgets Developer Sandbox Docker Ready Environment Engage Widget Gamification Solution Guide Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX APIs Genesys Portal content accessibility Genesys Predictive Engagement - Salesforce Lightning integration Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement resources for developers Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Genesys Widgets overview Getting Started with CX Contact How Agent Setup works How Agent Workspace works How Callback works How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How to create a chatbot How Voice works How Widgets works How Workforce Management works Integrating Genesys Predictive Engagement into Genesys Engage on-premises Journey history data retention period change nGAGEMENT overview nGAGEMENT permissions nGAGEMENT system requirements Outbound Quick Start: Load a New Sub-campaign and Make a Call Outcome limitation change Performance DNA Moodle Integration Setup Guide Prepare for Operating System Prerequisites for Genesys Multicloud CX Deployments Provisioning Genesys Multicloud CX Hybrid Integrations test2 Testing purposes only TestStandalone Using Predictive Engagement in Genesys Multicloud CX Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Which version am I using? Workforce Management Product Alerts

None (23)

Other values: ; AutoSolutions Callback Co-browse createchatbot Deploying Widgets Email Engage Widget Gamification Solution Guide Genesys Multicloud CX AI-Powered Forecasting Genesys Portal content accessibility Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement in Genesys Engage on-premises Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Widgets overview Getting Started Gplus Adapter SF Historical Reports How Agent Workspace works How Chat works How Digital Channels works How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works nGAGEMENT overview nGAGEMENT permissions Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Prepare for Operating System Prerquisites Provisioning System requirements test2 Testing purposes only Third party Using Predictive Engagement in Genesys Multicloud CX Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility

None (101) · bots (2) · OSHelp (1) · WebChat (2)

None (2) · Administrator (2) · Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Data Layer (4) · Genesys Predictive Engagement (11) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · nGAGEMENT (7) · Outbound (CX Contact) (5) · Reporting (2) · Routing and Designer (2) · Solutions (14) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (9)

None (99) · Admin (2) · AspectDeployment (1) · Deployment (4)

None (63) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (84) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (106)