Drilldown: Article
Article > Product :
Gplus Adapter for Microsoft Dynamics 365 or
Intelligent Workload Distribution
& Manual :
Admin or
Administrator or
PDMLibraryGIM
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None (5) ·
Activity History workings (2) ·
Configuration in Microsoft Unified Service Desk (USD) (2) ·
Configuration with Channel Integration Framework (CIF) version 1.0 (2) ·
Configuration with Channel Integration Framework (CIF) version 2.0 (2) ·
Configure IWD (2) ·
FAQs (2) ·
Getting started (2) ·
How IWD works (2) ·
How to configure the Workflow Designer (2) ·
How to install the Workflow Designer (2) ·
How to use the Workflow Designer (2) ·
Installation in Microsoft Dynamics 365 (2) ·
Installation in Microsoft Unified Service Desk (USD) (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Lucene query syntax (2) ·
Monitor work items and emails (2) ·
Packages (1) ·
Prepare for Office 365 integration (2) ·
Prerequisites for Microsoft Dynamics 365 (2) ·
Prerequisites for Microsoft Unified Service Desk (USD) (2) ·
Roles and privileges for Workload Manager users (2) ·
Screen pops configuration (2) ·
Screen pops customization (2) ·
Screen pops functioning (2) ·
Search, display, manage, and update work items (2) ·
Set up Email (1) ·
Set up IWD (3) ·
Test IWD provisioning (2) ·
The Workflow Debugger (2) ·
Use Workload Manager (2) ·
View and set IWD global options (1) ·
View Summary (2) ·
View, edit, and create Categories and Rules (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Genesys Multicloud CX Email boxes (2) ·
View, edit, and create Prioritization schemas (2) ·
What is the Workflow Designer? (2)
None (5) ·
Configuration (4) ·
Configuration in Microsoft USD (2) ·
Configuration with CIF V1.0 (2) ·
Configuration with CIF V2.0 (2) ·
Configure IWD (2) ·
Customization (2) ·
Description (2) ·
Frequently Asked Questions (2) ·
Functioning (4) ·
Getting started (2) ·
Installation (2) ·
Installation in Microsoft D365 (2) ·
Installation in Microsoft USD (2) ·
Integrate IWD with WFM (2) ·
Intelligent Workload Distribution (2) ·
IWD Queries (2) ·
Monitor work items and emails (2) ·
Packages (1) ·
Prepare for Office 365 integration (2) ·
Prerequisites for Microsoft D365 (2) ·
Prerequisites for Microsoft USD (2) ·
Roles and privileges for Workload Manager users (2) ·
Search, display, manage, and update work items (2) ·
Set up Email (1) ·
Set up IWD (3) ·
Test IWD provisioning (2) ·
Use Workload Manager (2) ·
View and set IWD global options (1) ·
View Summary (2) ·
View, edit, and create Categories and Rules (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Genesys Multicloud CX email boxes (2) ·
View, edit, and create Prioritization schemas (2) ·
Workflow Debugger (2) ·
Workings (2)
Showing below up to 77 results in range #1 to #77.
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D
- Draft:GAMD/Current/Admin
- Draft:GAMD/Current/Admin/ConfigCIF1
- Draft:GAMD/Current/Admin/ConfigCIF2
- Draft:GAMD/Current/Admin/ConfigSP
- Draft:GAMD/Current/Admin/ConfigUSD
- Draft:GAMD/Current/Admin/ConfigWFDes
- Draft:GAMD/Current/Admin/CustomSP
- Draft:GAMD/Current/Admin/Descript
- Draft:GAMD/Current/Admin/FunctionSP
- Draft:GAMD/Current/Admin/FunctionWFDes
- Draft:GAMD/Current/Admin/Install365
- Draft:GAMD/Current/Admin/InstallUSD
- Draft:GAMD/Current/Admin/InstallWFDes
- Draft:GAMD/Current/Admin/Packages
- Draft:GAMD/Current/Admin/Prereq365
- Draft:GAMD/Current/Admin/PrereqUSD
- Draft:GAMD/Current/Admin/Start
- Draft:GAMD/Current/Admin/Test topic
- Draft:GAMD/Current/Admin/WFDebug
- Draft:GAMD/Current/Admin/WorkAH
- Draft:PEC-IWD/Current/Administrator
- Draft:PEC-IWD/Current/Administrator/EmailSetup
- Draft:PEC-IWD/Current/Administrator/IWD
- Draft:PEC-IWD/Current/Administrator/IWDCategories
- Draft:PEC-IWD/Current/Administrator/IWDEndpoints
- Draft:PEC-IWD/Current/Administrator/IWDFAQ
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDGTL
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PEC-IWD/Current/Administrator/IWDManager
- Draft:PEC-IWD/Current/Administrator/IWDMonitor
- Draft:PEC-IWD/Current/Administrator/IWDOfficeMailbox
- Draft:PEC-IWD/Current/Administrator/IWDOptions
- Draft:PEC-IWD/Current/Administrator/IWDPrioritization
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDRBAC
- Draft:PEC-IWD/Current/Administrator/IWDSettings
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDSummary
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
G
- GAMD/Current/Admin
- GAMD/Current/Admin/ConfigCIF1
- GAMD/Current/Admin/ConfigCIF2
- GAMD/Current/Admin/ConfigSP
- GAMD/Current/Admin/ConfigUSD
- GAMD/Current/Admin/ConfigWFDes
- GAMD/Current/Admin/CustomSP
- GAMD/Current/Admin/Descript
- GAMD/Current/Admin/FunctionSP
- GAMD/Current/Admin/FunctionWFDes
- GAMD/Current/Admin/Install365
G cont.
- GAMD/Current/Admin/InstallUSD
- GAMD/Current/Admin/InstallWFDes
- GAMD/Current/Admin/Prereq365
- GAMD/Current/Admin/PrereqUSD
- GAMD/Current/Admin/Start
- GAMD/Current/Admin/WFDebug
- GAMD/Current/Admin/WorkAH
P
- PEC-IWD/Current/Administrator
- PEC-IWD/Current/Administrator/IWD
- PEC-IWD/Current/Administrator/IWDCategories
- PEC-IWD/Current/Administrator/IWDEndpoints
- PEC-IWD/Current/Administrator/IWDFAQ
- PEC-IWD/Current/Administrator/IWDGTL
- PEC-IWD/Current/Administrator/IWDIntegrateWFM
- PEC-IWD/Current/Administrator/IWDMailboxes
- PEC-IWD/Current/Administrator/IWDManager
- PEC-IWD/Current/Administrator/IWDMonitor
- PEC-IWD/Current/Administrator/IWDOfficeMailbox
- PEC-IWD/Current/Administrator/IWDPrioritization
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/Administrator/IWDRBAC
- PEC-IWD/Current/Administrator/IWDSettings
- PEC-IWD/Current/Administrator/IWDSetup
- PEC-IWD/Current/Administrator/IWDSummary
- PEC-IWD/Current/Administrator/IWDTestProvision