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None (2) · No (100) · Yes (2)

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None (26) · GenesysCloud (2) · GenesysEngage-cloud (68) · GenesysEngage-onpremises (6) · GeneysyEngage_cloud (2)

No · None · Yes · Other

None (98) · Administrator (6)

Other values: ; About CX Contact About Designer Account Manager Call Result Record Dashboard Campaign Group Event Record Dashboard Change Persona block Classify Block Compliance Tools Configure a Dashboard Configure CX Contact Configure Designer Contact History Record Dashboard Create / Edit a Schedule Create an Analytics Dashboard Panel Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules CX Contact Help Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer on AKS Designer on GKE Designer on OpenShift Device Import Detail Report Dashboard Dialing Modes and IVR Modes Enable optional features Enterprise Manager File size limitations Filters Genesys Multicloud CX Email Getting Started with CX Contact Import / Export a Dashboard and Panels Job Record Dashboard Logging Manage Suppression Lists Multi-channel Campaigns Pacing and Optimization Partitions Platform / Configuration Server and GWS settings for Designer Preloading Record Dashboard Provision CX Contact Schedules Send SMS block Settings SMART Inbound Voice Routing Application SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Supported Languages Test Troubleshooting Upgrade, roll back, or uninstall CX Contact User Actions Dashboard

None (11)

Other values: ; Account Manager Call Result Record Dashboard Campaign Group Event Record Dashboard Change Persona block Classify Block Compliance Tools Configure a Dashboard Configure Designer Contact History Record Dashboard Create / Edit a Schedule Create an Analytics Dashboard Panel Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules CX Contact Help Deploy Designer Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Designer on AKS Designer on GKE Designer on OpenShift Device Import Detail Report Dashboard Dialing Modes and IVR Modes Enable optional features Enterprise Manager File size limitations Filters Genesys Multicloud CX Email Getting Started Import / Export a Dashboard and Panels Job Record Dashboard Manage Suppression Lists Multi-channel Campaigns Pacing and Optimization Partitions Platform / Configuration Server and GWS settings for Designer Preloading Record Dashboard Schedules Send SMS block Settings SMART Inbound Voice Routing Application SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Supported languages Troubleshooting Upgrade, rollback, or uninstall User Actions Dashboard

None (104)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Administrator (7) · CXContact (48) · CXCPEGuide (8) · Deployment (8) · Designer (16) · DESPEGuide (15)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (104)

None (92) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)