Drilldown: Article

None (1) · No (103) · Yes (8)

DC (1) · Draft:AppStudio (4) · Draft:DC (1) · Draft:GAA (1) · Draft:PEC-AD (2) · Draft:PEC-CAB (1) · Draft:PEC-COB (4) · Draft:PEC-DC (2) · Draft:PEC-GPA (8) · Draft:PEC-IWD (1) · Draft:PEC-REP (2) · Draft:PEC-WFM (29) · Draft:QNA (1) · Draft:Solution (2) · Draft:WID (3) · PEC-CAB (1) · PEC-COB (4) · PEC-DC (2) · PEC-GPA (6) · PEC-IWD (1) · PEC-REP (1) · PEC-WFM (29) · QNA (1) · Solution (2) · WID (3)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (111)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Getting Started (4)

Other values: ; About the Genesys Info Mart historical database Accessibility Activity History Adding exceptions to your schedule Agent Assist tab Bidding Bidding on overtime Click-to-dial Configuration Cookies Creating trade proposals Customer Service Automation Solution Guide (Genesys Multicloud CX) Events Exporting data Genesys Co-browse DOM Restrictions Editor Genesys Co-browse sessions Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option How autogranting works How bidding works How Co-browse works How to write a good FAQ Integrating Genesys Predictive Engagement into Genesys Engage on-premises Lightning Experience Managing multi-site trade proposals Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Modules Multi-site trading Permissions and Access Preferences Provision SMS Provisioning CAPTCHA Schedules Screen Pops Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Supported browsers Time off Trading Using availability patterns Using common settings and controls Using shared transport View, edit, and create Genesys Multicloud CX Email boxes Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Views - BundleToolbarRegion Working with Gplus Adapter for Salesforce

Getting Started (4) · None (3)

Other values: ; About the Genesys Info Mart historical database Accessibility Activity History Adding exceptions to your schedule Agent Assist (test 2) Agent Assist (test) AutoSolutions Bidding Bidding on overtime Click-to-dial Co-browse Configuration Cookies Creating trade proposals Events Exporting data Genesys Co-browse DOM Restrictions Editor Genesys Co-browse sessions Genesys Predictive Engagement in Genesys Engage on-premises Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option How autogranting works How bidding works Lightning Experience Managing multi-site trade proposals Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Modules Multi-site trading Permissions and Access Preferences Provision SMS Provisioning CAPTCHA Schedule Screen Pops Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Supported browsers Time off Trading Using availability patterns Using common settings and controls Using shared transport View, edit, and create Genesys Multicloud CX email boxes Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Views - BundleToolbarRegion Working with Gplus Adapter

None (110) · ADResponse (2)

Agent Workspace (2) · Callback (2) · Co-Browse (8) · Digital Channels (6) · Genesys Agent Assist (1) · Genesys App Studio (4) · Gplus Adapter for Salesforce (14) · Intelligent Workload Distribution (2) · QnA Service (2) · Reporting (3) · Solutions (4) · Widgets (6) · Workforce Management (58)

None (6) · Administrator (4) · Agent (73) · DCPEGuide (4) · Deployment (2) · Developer (12) · RPRT (3) · User (2) · UserGuide (4) · WWEAgent (2)

None (39) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · App Studio (4) · Callback (2) · Platform Administration (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (2) · Workforce Management (58)

None (108) · CE27 (2) · CE31, CE41, EE31 (2)

None (112)