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Article > Product : Genesys Predictive Routing or Voice or Voice Microservices

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Standalone:
None (31) · No (144) · Yes (23)
productshort:
Draft:PE-GPR (64) · Draft:PEC-Voice (1) · Draft:VM (43) · PE-GPR (65) · PEC-Voice (1) · VM (24)
Platform:
None (82) · GenesysEngage-cloud (87) · GenesysEngage-onpremises (28) · PureEngage (1)
ComingSoon:
None (63) · No (134) · Yes (1)
Role:
None (177) · Administrator (8) · Administrator, Agent, Supervisor (2) · Administrator, Developer (1) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (14) · What you can monitor (4) · Architecture (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · View model accuracy (4) · Before you begin (4) · View KPI outcome (4) · The Settings menu (4) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · Feature Analysis report (3) · Event attributes (3) · Create and update predictors (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · View uploaded datasets (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · Agent Variance report (3)
Other values:
TocName:
None (60) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Feature Analysis report (3) · Upload interaction and other data (3) · How to configure score expressions (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Create and update predictors (3) · How Does GPR Score Agents? (3) · Monitor predictor feature coverage (3)
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Dimension:
None (186) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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Manual:
None (7) · Deployment (35) · Developers (4) · Help (86) · VM (1) · VMEventsandModels (22) · VMPEGuide (43)
Application:
None (194) · Agent Workspace, Agent Setup, Designer (2) · GPR Core Platform (2)
UseCase:
None (196) · CE01, CE02, CE03 (2)
PEPageType:
None (185) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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