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Article > Platform : GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, PureConnect, GenesysCloud or None & Product : Agent Workspace or Designer or Digital Channels

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Standalone:
None (60) · No (79) · Yes (8)
productshort:
DC (6) · DES (25) · Draft:DC (5) · Draft:DES (29) · Draft:PEC-AD (8) · Draft:PEC-DC (40) · Draft:PEP-DC (1) · Draft:ROU (1) · PEC-AD (4) · PEC-DC (27) · ROU (1)
Platform: (Click arrow to add another value)
ComingSoon:
None (58) · No (88) · Yes (1)
Role:
None (117) · Administrator (28) · Adminstrator (2)
DisplayName:
None (26) · Before you begin (6) · Enable a tenant for Digital Channels (4) · Provision API keys (4) · Provisioning overview (4) · Deploy Digital Channels using Docker Compose (4) · Architecture (4) · High availability and disaster recovery (4) · Manage custom variables (3) · Logging (3) · Manage standard responses (3) · Manage personally identifiable information (3) · Manage field codes (3)
Other values:
TocName:
None (101) · Best practices (1) · Configure Agent UI (2) · Configure Designer (2) · Configure WWE (2) · Create Service Channel (1) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · Designer on AKS (1) · Designer on GKE (2) · Designer on OpenShift (2) · Enable optional features (2) · Getting started with Advanced Chat (2) · Intelligent prompts (2) · Manage field codes (3) · Manage PII (3) · Manage standard responses (3) · Platform / Configuration Server and GWS settings for Designer (2) · Provision WWE (2) · Quick links (1) · Set up Facebook and Twitter (2) · Set up SMS (2) · Set up WhatsApp (2) · Supported languages (1) · Upgrade, rollback, or uninstall (2)
Dimension:
None (138) · sr (9)
Product: (Click arrow to add another value)
Manual:
None (8) · Administrator (22) · Agent (1) · DCPEGuide (37) · Deployment (16) · Designer (16) · DESPEGuide (29) · Developer (1) · Developers (6) · WWEPEGuide (11)
Application:
None (125) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Designer (16)
UseCase:
None (147)
PEPageType:
None (118) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (5) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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