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Article > Platform : GenesysCloud, GenesysEngage-cloud or None & Role: Administrator

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Standalone:
None (16) · No (106) · Yes (12)
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Draft:PEC-ROU (12) · PEC-ROU (12) · Draft:DES (8) · Draft:PEC-DC (8) · PEC-AS (7) · DES (7) · PEC-DC (7) · Draft:PEC-AS (7) · Draft:PEC-IWD (6) · PEC-IWD (4) · PEC-REP (3) · Draft:PEC-REP (3) · Draft:ContentAdmin (3) · Draft:Solution (3) · GWS (2) · Draft:PEC-Admin (2) · Draft:VM (2) · VM (2) · Draft:AUTH (2)
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None (1) · No (127) · Yes (6)
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Manage standard responses (4) · Manage personally identifiable information (4) · Manage field codes (4) · Manage custom variables (4)
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None (70) · Accessibility (1) · Agent desktop settings overview (2) · Agent settings overview (2) · Best practices (1) · Configure the browser (2) · Create and manage agent skills (2) · Deploy Data Loader on EKS (2) · Designer (1) · Feature support (2) · File-based call recording connector (1) · Integrate IWD with WFM (2) · Intelligent prompts (2) · IWD Queries (2) · Manage field codes (4) · Manage PII (4) · Manage SMS Keywords (1) · Manage standard responses (4) · My Channels options (2) · Platform / Configuration Server and GWS settings for Designer (2) · Prepare for Gmail integration (1) · Provision Event Stream (2) · Provision GPA (1) · Provision GWS (2) · Provision WWE (2) · Quick links (1) · Recording options (2) · Service client options (2) · Set up Facebook and Twitter (2) · Set up IWD (1) · Set up SMS (2) · Set up WhatsApp (2) · Settings and configuration overview (2) · Voice taxes (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)
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None (10) · Administrator (3) · Agent Setup (14) · Agent Workspace (2) · Callback (2) · Designer (14) · Digital Channels (11) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (1) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (1) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (1) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (3) · Outbound (CX Contact) (2) · Reporting (6) · Routing (12) · Routing and Designer (12) · Solutions (3) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2)
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Application:
None (63) · Agent Desktop (1) · Agent Setup (12) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (6) · Designer (46) · intelligent Workload Distribution (2) · Recording (2)
UseCase:
None (131) · BO02 (3)
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None (90) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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