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This topic is part of the manual Field Codes Reference Guide for version Current of Routing and Designer.

Learn about the topics covered in the Field Codes Reference Guide.

Related documentation:

This guide describes Field_Code that are used in Standard_Response. For more information, see [[PEC-ROU/Current/Designer/FieldCodes|]] and [[PEC-ROU/Current/Designer/StandardResponses|]].

With field codes, you can compose standard responses that are automatically personalized when they are used. This feature is very similar to the Mail-Merge feature in word-processing applications such as Microsoft Word. Consider, for example, this standard response:

Dear <$Contact.FirstName$>,

...

<$Agent.Signature$>

This response has two field codes. When an agent inserts this response into an email, the first field code, <$Contact.FirstName$>, is replaced by the contact’s first name as it appears in Universal Contact Server. The second field code, <$Agent.Signature$>, is replaced by the agent’s signature as it appears in Configuration Manager.

For example, if an agent named Danielle uses this standard response while replying to an email from a contact named Sam, the result might look like this:

Dear Sam,

...

Thank you for choosing My Cloud Security Systems.

Sincerely,
Danielle Rodriguez
Customer Support
www.MCSS.com

Topics in this guide

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