Agent object

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This topic is part of the manual Field Codes Reference Guide for version Current of Routing.

Learn about the agent object you can access using system variables in field codes.

Related documentation:

The Agent object is associated with the Interaction object. For an automated reply, this object is the agent whose login name equals the E-mail Server autobot-agent-login option. Contact your Genesys representative to configure this feature.

Name Description Syntax
FirstName Returns this agent’s first name. Agent.FirstName
LastName Returns this agent’s last name. Agent.LastName
FullName Returns this agent’s full name (first and last). Agent.FullName
Signature Returns this agent’s signature. Agent.Signature
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