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None (4) · No (188) · Yes (162)
productshort:
Draft:PEC-OU (57) · PEC-OU (55) · PE-GPR (42) · Draft:PE-GPR (33) · Draft:Solution (14) · Solution (10) · Draft:System (9) · Draft:ATC (9) · ATC (9) · Draft:PEC-GSM (8) · System (8) · Draft:WID (6) · PEC-WFM (5) · Draft:PEC-WFM (5) · WID (4) · Draft:GAM (4) · Draft:PEC-Agent (4)
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Platform:
None (59) · Genesys Multicloud CX (3) · GenesysCloud (17) · GenesysEngage-cloud (252) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (3) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · GeneysyEngage_cloud (2) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
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Role:
None (204) · Administrator (88) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Agent (6) · Agent, Supervisor (4) · Developer (8) · Staff (8) · Supervisor (2)
DisplayName:
View model accuracy (4) · Create and update users and roles (4) · The Settings menu (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · Upload interaction and other data (3) · How to configure score expressions (3) · Create and update predictors (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Get started (3) · Feature Analysis report (3)
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TocName:
None (43) · View model accuracy (4) · Monitor predictor feature coverage (4) · The Settings menu (4) · View KPI outcome (4) · Create and update users and roles (4) · View the Customer Profile schema (3) · How to configure score expressions (3) · Agent Variance report (3) · Create and update predictors (3) · Upload interaction and other data (3) · Feature Analysis report (3) · View uploaded datasets (3) · View the Agent Profile schema (3)
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Manual: (Click arrow to add another value)
Application:
None (245) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (62) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (330) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (351) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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