Drilldown: SMART Benefits

None · Improved Customer Experience · Increased Revenue · Improved Employee Utilization · Reduced Handle Time · Improved First Contact Resolution · Reduced Employee Attrition · Reduced Penalties and Fines · Reduced Administration Costs · Reduced Volume of Interactions · Reduced Customer Churn · Improved Net Promoter Score · Reduced Deployment Costs · Reduced Overtime Costs · Reduced Interaction Abandonment · Improved Agent Competency · Improved Employee Productivity · Improved Insights and Visibility · Reduced Interaction Transfers · Improved Conversion Rates · Improved Employee Satisfaction · Reduced Transfers · Improved Containment Rate · Increased Response Rates · Reduced IT Operational Costs · Improved Employee Occupancy · Improved Employee Attrition Rate · Other

None (4) · Improved Agent Adherence (1) · Improved Agent Competency (12) · Improved Containment Rate (12) · Improved Conversion Rates (9) · Improved Customer Experience (65) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (3) · Improved Employee Productivity (5) · Improved Employee Satisfaction (11) · Improved Employee Utilization (40) · Improved First Contact Resolution (43) · Improved Insights and Visibility (5) · Improved Net Promoter Score (1) · Increased Contact Rate (3) · Increased Response Rates (3) · Increased Revenue (32) · Reduced Administration Costs (34) · Reduced Customer Churn (4) · Reduced Deployment Costs (6) · Reduced Employee Attrition (12) · Reduced Handle Time (41) · Reduced Interaction Abandonment (11) · Reduced Interaction Transfers (5) · Reduced IT Operational Costs (10) · Reduced Overtime Costs (4) · Reduced Penalties and Fines (14) · Reduced Transfers (8) · Reduced Volume of Interactions (9)