Drilldown: Article

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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (41) · No (170)

None (68) · Administrator (142) · Administrator, Agent, Developer (1)

What is an interaction (3) · Report widget (2) · Bulk Import (2) · Dashboard (2) · Create a new dashboard (2) · Search Results grid (2) · Single Sign-On (2) · Content browser (2) · Statistics options (2) · Supervisor options (2) · Templates (2) · Channel options (2) · Transactions (2) · Trending (2) · Explore (2) · Managing widgets (2) · Interaction lists (2) · Working with saved trending filters (2) · Agent Groups (2) · Working with dashboards (2)

Other values: ; Access control for Recording users Access Groups Action Items Add and manage Caller ID Advanced Input - Preprocessing Agent accounts Agent and contact center statistics Agent Setup Agent Workspace settings Analyze related words Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Audit Available report templates Blob Storage Business attributes Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Capacity rules Case and toast data Categories Chat channel options Chat options Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure global login Contact Center Settings Contact History Record Dashboard Contact List Formats, Fields, and Tables Contact options Contacts Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create a new search Create a Trending filter Create an Analytics Dashboard Panel Create an Email Template Create an evaluation Create an SMS Template Create and manage agent groups Create and manage agents Create and Manage Caller ID Sets Create and manage custom agent states Create and manage forms Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels CRM Adapter CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Deploying the Screen Recording Service Desktop Options Desktop Statistics Desktop Views options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Email options Enable external URLs Enable feedback Evaluation Sessions Evaluations Manager Explore terms Export agent accounts Export Trending Data Facebook channel options Facebook options FAQ Article Feedback options Filters Form questions Forms Manager Genesys Softphone Genesys Softphone options Getting started Getting Started with CX Contact Global favorites Global Login options Gplus Adapter for Salesforce options How Agent Setup works How Outbound works How Recording, Quality Management and Speech Analytics works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Interaction history advanced search Interaction History Advanced Search options Job Record Dashboard Lists Manage agents and other users Manage Consent Lists Manage Email Addresses Manage Suppression Lists Manage the Blacklist My Channels options My Messages widget New in this release Outbound channel options Outbound options Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Performing and managing Evaluation Sessions Permalink Platform administration Preloading Record Dashboard Programs Quality Management (QM) Recording certificate management Recording Cloud Backup Service Recording options Report templates Reports Role-based Access Controls Roles Routing Routing Manager Saved searches Scenario: Onboarding agents and supervisors Schedules Screen Recordings SCXML-based Treatments Search Filter Search for and Manage Contacts Service Client options Settings Sharing Business Attributes in Agent Setup SMS/EMAIL Record Dashboard Specifying search criteria Standard Response Library options Standard Response options Standard responses Time Zone Assignment Tools Topics Topics, Categories, and Programs Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Twitter channel options Twitter options User Actions Dashboard Using the Media Player View audit trail View Campaign Statistics Voice channel options Voice options Voicemail management Voicemail Management within Agent Setup Working with Global Favorites Working with interactions Working with saved reports Workitem channel options Workitem options

None (3) · What is an interaction (3)

Other values: ; Access control for Recording users Access Groups Action Items Advanced Input - Preprocessing Agent accounts Agent and contact center statistics Agent Groups Agent Setup Agent Workspace settings Analyze related words Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Audit Available report templates Blob Storage Bulk Import Business attributes Call Result Record Dashboard Caller ID Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Capacity rules Case and toast data Categories Channel options Chat channel options Chat options Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configure global login Contact Center Settings Contact History Record Dashboard Contact List Formats, Fields, and Tables Contact options Contacts Content browser Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create a new dashboard Create a new search Create a Trending filter Create an Analytics Dashboard Panel Create an Email Template Create an evaluation Create an SMS Template Create and manage agent groups Create and manage agents Create and Manage Caller ID Sets Create and manage forms Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Create custom agent states CRM Adapter CX Contact Analytics CX Contact Basics CX Contact Channels Dashboard Define the Calling Window (Time Constraints) Delivery and Retry Options Deploying the Screen Recording Service Desktop Options Desktop Statistics Desktop Views options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Email options Enable external URLs Enable feedback Evaluation Sessions Evaluations Manager Explore Explore terms Export agent accounts Facebook channel options Facebook options FAQ Article Feedback options Filters Form questions Forms Manager Genesys Softphone Genesys Softphone options Getting started Global favorites Global Login options Gplus Salesforce options How Recording, Quality Management and Speech Analytics works Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Interaction history advanced search Interaction History Advanced Search options Interaction lists Job Record Dashboard Lists Manage agents Manage Consent Lists Manage Email Addresses Manage Suppression Lists Manage the Blacklist Managing widgets My Channels options My Messages widget New in this release Outbound channel options Outbound options Outbound Schedules Dashboard Pacing and Optimization Partition-based Access Controls Performing and managing Evaluation Sessions Permalink Platform administration Preloading Record Dashboard Programs Quality Management (QM) Recording certificate management Recording Cloud Backup Service Recording options Report templates Report widget Reports Role-based Access Controls Roles Routing Routing Manager Saved searches Scenario: Onboarding new agents Schedules Screen Recordings SCXML-based Treatments Search Filter Search for and Manage Contacts Search Results grid Service Client options Settings Sharing Business Attributes in Agent Setup Single Sign-On SMS/EMAIL Record Dashboard Specifying search criteria Standard Response Library options Standard Response options Standard responses Statistics options Supervisor options Templates Time Zone Assignment Tools Topics Topics, Categories, and Programs Transactions Trending Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Twitter channel options Twitter options User Actions Dashboard Using the Media Player View audit trail View Campaign Statistics Voice channel options Voice options Voicemail management Voicemail Management within Agent Setup Working with dashboards Working with Global Favorites Working with interactions Working with saved reports Working with saved trending filters Workitem channel options Workitem options

None (209) · Journey (2)

Agent Setup (87) · Genesys Recording, Quality Management, and Speech Analytics (67) · Outbound (CX Contact) (57)

None (4) · Admin (19) · Administrator (4) · CXContact (55) · ManageCC (47) · Source (39) · User (43)

None (69) · Agent Setup (35) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · CX Contact (33) · Platform Administration (5) · Recording (66)

None (209) · CE01 (2)

None (211)