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None (9) · Genesys™ Products and Components EOL Life Cycle Table (3)

Other values: ; About CX Contact Accessibility feedback Account Manager Activation File for Genesys Choice Commercial Terms All content - Genesys Multicloud CX and cloud private edition Apply Phone Number Filters Architecture ASR/TTS Before you begin Call Result Record Dashboard Campaign Group Event Record Dashboard Compliance Tools Configuration features Configure a Dashboard Configure CX Contact Contact History Record Dashboard Create / Edit a Schedule Create an Analytics Dashboard Panel Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules CX Contact Help CX Contact Solutions Guide Deploy CX Contact Deprecation-AllNotices Device Import Detail Report Dashboard Dialing Modes and IVR Modes Digital 1 bundle Digital 2 bundle End of Life Cycle Table Enterprise Manager Exporting Filters General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice overview Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Get started with CX Contact Getting Started with CX Contact Gplus Workforce Management (Gplus WFM) High availability and disaster recovery Import / Export a Dashboard and Panels Installing and Uninstalling Intelligent Workload Distribution (IWD) IVR Job Record Dashboard Licensing Overview for Genesys Choice Customers Manage Suppression Lists Migrating from on-premises licensing Multi-channel Campaigns Outbound Outbound Campaign Transactions Outbound Communication Terms Outbound Dialing Modes Outbound Schedules Dashboard Outbound Solutions Pacing and Optimization Partitions Ports Preloading Record Dashboard Provision CX Contact Recording storage Schedules Security Terms for Cloud Services Settings SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Third-party licenses Upgrade, roll back, or uninstall CX Contact User Actions Dashboard Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

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Other values: ; 3rd party licenses Account Manager Apply Phone Number Filters ASR/TTS Call Result Record Dashboard Campaign Group Event Record Dashboard Compliance Tools Configuration features Configure a Dashboard Contact History Record Dashboard Create / Edit a Schedule Create an Analytics Dashboard Panel Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules CX Contact Help CX Contact Solutions Guide Device Import Detail Report Dashboard Dialing Modes and IVR Modes Digital 1 Digital 2 Enterprise Manager Exporting Filters General Data Protection Regulation (GDPR) General security and compliance information Genesys Multicloud CX - Security use cases Genesys Multicloud CX support for GDPR Genesys Multicloud CX Workspaces Genesys Multicloud privacy policy Getting Started Gplus Workforce Management Import / Export a Dashboard and Panels Installing and Uninstalling Intelligent Workload Distribution IVR Job Record Dashboard Licensing for Genesys Choice customers Manage Suppression Lists Migrating from on-premises licensing Multi-channel Campaigns On-premises activation file Outbound Outbound campaign transactions Outbound Dialing Modes Outbound Schedules Dashboard Outbound Solutions Pacing and Optimization Partitions Preloading Record Dashboard Recording storage Schedules Security Terms for Cloud Services Settings SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Unrestricted activation file Upgrade, rollback, or uninstall User Actions Dashboard Voice 1 Voice 2 Voicemail WFO Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (31) · Administrator (14) · CXContact (54) · CXCPEGuide (21) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

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