Genesys™ Products and Components EOL Life Cycle Table
From Genesys Documentation
Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important
- For End of Platform Support (EOPS), see Supported Operating Environment – Discontinued Supported.
- For Deprecations of features or products available from Genesys Multicloud CX, see Feature Deprecations. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
- See Genesys Engage & PureConnect Lifecycle Policy for information on the Genesys End-of-Life Policy and process.
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|
| Genesys Engage on-premises | 3rd Party Fax to iWD Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items to iWD Upgr. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Agent Advisor | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Agent Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Apple Business Chat Plug-in for WDE | Component | All versions | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | base7 | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Blue Pumpkin Integration | Product | 7.1 | December 17, 2004 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS. 7.1 was the only version of this product. |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.1 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Concentrator | Product | All versions | April 25, 2006 | November 3, 2010 | December 31, 2012 | November 3, 2010 | November 3, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Call Qualification Parking | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CallPath | Product | All versions | June 30, 2010 | End of Life Announcement | Reached EOS | ||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.6 | August 7, 2013 | February 7, 2014 | End of Life Announcement | ||||
| Genesys Engage on-premises | CCA Reporting Templates | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CCON to Info Mart Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CCON to Info Mart Upgrade | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CCPulse and CCPulse+ | Component | All versions | January 31, 2021 | December 31, 2022 | End of Component Support Announcement | ||||
| Genesys Engage on-premises | Chat API (Genesys Mobile Services) | Component | Version 1 | May 15, 2023 | November 15, 2023 | End of Life Announcement | ||||
| Genesys Engage on-premises | CIM Platform | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | CIM Platform | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | CIM Platform | Product | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Classification Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Classification Server | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Co-browse | Product | All versions | January 19, 2022 | July 19, 2022 | July 19, 2023 | January 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Composer | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Contact Center Analyzer (CCA) | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | End of Component Support Announcement | ||
| Genesys Engage on-premises | Content Analyzer Plug-in for GAX | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Content Analyzer Plug-in for GAX | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Content Analyzer Plug-in for GAX | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Context Services | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Context Services | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Conversation Manager / Conversation Rules | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Conversation Manager / Conversation Rules | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | CTI AIM (Cisco) | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CTI AIM (Cisco) | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CX Contact | Component | 9.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Data Mart | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | |||
| Genesys Engage on-premises | Data Modeling Assistant | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | |||
| Genesys Engage on-premises | Data Sourcer | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | |||
| Genesys Engage on-premises | Digital Messaging Server | Component | 9.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Discover / Skills Database | Component | 4.3 | July 31, 2019 | January 1970 | January 1970 | December 31, 2019 | End of Component Support Announcement | ||
| Genesys Engage on-premises | DMS Driver for Apple Business Chat | Component | 9.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | DMS Drivers for Facebook & Twitter | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | DMS Drivers for Facebook & Twitter | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Email Server | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Enterprise SDK | Product | All versions | May 7, 2010 | November 30, 2020 | May 31, 2021 | Includes only the standalone version of ESDK. | |||
| Genesys Engage on-premises | Expert Contact | Product | 7.6 | 2003 | August 1, 2017 | February 1, 2018 | February 1, 2019 | August 1, 2019 | End of Life Announcement | Includes CTI-Less T-Server |
| Genesys Engage on-premises | Federated Customer Service | Product | 7.5 | October 10, 2007 | June 4, 2013 | December 4, 2013 | December 4, 2014 | June 4, 2015 | End of Life Announcement | |
| Genesys Engage on-premises | Framework to CIM - Upgrade - MS & SS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys 6.x | Suite | 6.x | 2002 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS - No exceptions | |
| Genesys Engage on-premises | Genesys 7.0 | Suite | 7.0 | 2004 | February 8, 2011 | February 8, 2011 | August 8, 2012 | February 8, 2013 | Reached EOS - No exceptions | |
| Genesys Engage on-premises | Genesys 7.1 | Suite | 7.1 | 2005 | February 8, 2011 | February 8, 2011 | August 8, 2012 | February 8, 2013 | End of Life Announcement | Reached EOS - No exceptions |
| Genesys Engage on-premises | Genesys 7.2 (all products with exceptions) | Suite | 7.2 | 2006 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | See the exceptions listed in the 'Not EOL' table. | |
| Genesys Engage on-premises | Genesys 7.5 (all products with exceptions) | Suite | 7.5 | 2007 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | See the exceptions listed in the 'Not EOL' table. | |
| Genesys Engage on-premises | Genesys 7.6 (all products with 7.6 versions) | Suite | 7.6 | December 24, 2008 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Administrator Extention | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Administrator Extention | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Agent Desktop | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Agent Scripting | Product | 7.2 | May 1, 2016 | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Agent Scripting | Product | 8.1 | April 21, 2012 | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys App Automation Platform (GAAP) | Product | 3.5 | July 31, 2020 | December 31, 2020 | December 31, 2021 | July 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys App Automation Platform (GAAP) | Product | 3.6 | July 31, 2020 | December 31, 2020 | December 31, 2021 | July 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Business Edition Premise (BEP) | Product | All versions | April 30, 2018 | September 30, 2018 | September 30, 2019 | March 31, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Business Workflow | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Chat | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Chat | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys CIM Platform MS & SS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys CIM Platform MS & SS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Co-browse | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Contact Navigator | Product | All versions | 2001 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Genesys Customer Interaction Portal (GCIP) | Product | All versions | August 21, 2006 | May 31, 2017 | November 30, 2017 | November 30, 2018 | May 31, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Desktop .NET Toolkit | Product | All versions | November 3, 2008 | November 3, 2008 | November 3, 2009 | November 3, 2009 | Reached EOS | ||
| Genesys Engage on-premises | Genesys E-mail | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys E-mail | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Enterprise Knowledge Management (Inquira) | Product | All versions | September 24, 2010 | October 3, 2011 | October 6, 2013 | October 6, 2013 | October 6, 2013 | Reached EOS. Relationship Terminated by Oracle | |
| Genesys Engage on-premises | Genesys Enterprise Telephony Software (GETS) | Product | All versions | March 4, 2007 | October 4, 2012 | October 1, 2013 | October 1, 2014 | April 30, 2015 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Genesys Enterprise Telephony Software (GETS) High Availability (HA) | Product | All versions | 2005 | October 4, 2012 | October 1, 2013 | October 1, 2014 | April 30, 2015 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Genesys Enterprise Telephony Software (GETS) Server/User | Product | All versions | 2005 | October 4, 2012 | October 1, 2013 | October 1, 2014 | April 30, 2015 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Genesys Express | Product | 4.2 and earlier | 2002 | April 15, 2009 | April 15, 2009 | April 15, 2009 | April 15, 2009 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Genesys Express | Product | 4.5 | August 2, 2007 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | End of Life Announcement | Reached EOS. Express 4.5 is packaged with 7.5 components. Therefore, 7.5 EOL timeframes are applicable to Genesys Express. |
| Genesys Engage on-premises | Genesys Express | Product | 8.0 and earlier | September 2015 | November 19, 2017 | May 19, 2018 | May 19, 2019 | November 19, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Express Agent Scripting | Product | 4.6 | May 1, 2016 | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Framework Standalone | Product | All versions | October 1, 2015 | April 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Info Mart | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Info Mart | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Info Mart | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Interaction SDK (ISDK) including Genesys Integration Server (GIS) | Component | All versions | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 7.6 | September 26, 2008 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.0 | September 27, 2010 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.1.0 | October 7, 2011 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.1.1 | May 24, 2012 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.1.x | February 25, 2016 | January 25, 2019 | July 24, 2019 | July 28, 2020 | January 24, 2021 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.5 | February 25, 2016 | January 25, 2019 | July 24, 2019 | January 1, 1970 | January 24, 2021 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights iWD | Product | 7.6 | December 7, 2010 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights iWD | Product | 8.0 | March 11, 2011 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Interactive Insights iWD | Product | 8.1 | December 21, 2015 | March 30, 2020 | September 30, 2020 | September 30, 2021 | March 30, 2022 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Knowledge Centre | Product | All versions | September 30, 2023 | December 30, 2023 | September 30, 2024 | September 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Media Server | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Media Server (RM, MCP, RS, T-Server CUCM, GAX plugin, MIB) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Messaging for WeChat | Product | 9.0 | April 30, 2020 | October 30, 2020 | October 30, 2021 | April 30, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Mobile Engagement | Product | 8.1 | May 15, 2023 | May 15, 2023 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Mobile Services | Component | Version 8.1 | May 15, 2023 | May 15, 2023 | August 31, 2023 | August 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Performance DNA | Product | All versions | August 21, 2023 | August 21, 2023 | November 30, 2024 | May 31, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Pulse | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys PureEngage Interaction Workspace SIP Endpoint | Product | 8.0 | 2013 | September 7, 2018 | March 7, 2019 | March 7, 2020 | September 7, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys PureEngage SIP Endpoint Connector | Product | 8.1 | 2013 | September 7, 2018 | March 7, 2019 | March 7, 2020 | September 7, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Quality Management (Zoom) | Product | All versions | July 23, 2010 | July 29, 2016 | January 1, 2017 | January 1, 2018 | July 1, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Rules Development Tool | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Rules System | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Skills Assessor | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Skills Assessor | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Skills Assessor | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Skills Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Skills Management | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys SMS | Product | All versions | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Social Engagement | Product | 8.5.1 and earlier | December 17, 2010 | October 12, 2016 | April 12, 2017 | April 12, 2018 | October 12, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Softphone | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Softphone | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Training Manager | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Training Manager | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Training Manager | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Training Manager | Product | All versions | August 21, 2023 | August 21, 2023 | November 30, 2024 | May 31, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Universal SDK | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Universal SDK | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Video Gateway | Product | All versions | June 12, 2015 | April 3, 2017 | October 3, 2017 | October 3, 2018 | April 3, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Genesys Voice Platform | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Voice Platform | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Voice Platform | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Voice Platform (CCP, MRCP, CTIC, SSG) | Product | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Web Engagement | Product | All versions | April 17, 2020 | October 17, 2020 | October 31, 2021 | December 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Web Media | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Web Media | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Workforce Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Genesys Workforce Management | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter fo MSCRM Email & Activity Routing | Product | 7.6 | January 27, 2009 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter fo MSCRM Email & Activity Routing | Product | 8.0 | February 17, 2012 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.0 | August 2011 thru July 2013 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.1 | August 2011 thru July 2013 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.4 | April 17, 2020 | October 17, 2020 | October 31, 2021 | December 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 5.4 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | [httpsEnd of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.0 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.1 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Microsoft | Product | 7.6 | January 27, 2009 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Gplus Adapter for Microsoft | Product | 8.0 | February 17, 2012 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Gplus Adapter for Microsoft | Product | All versions | 2004 | September 30, 2009 | September 30, 2009 | End of Life Announcement | Reached EOS | ||
| Genesys Engage on-premises | Gplus Adapter for Microsoft Dynamics CRM | Product | 7.6 | November 4, 2008 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for PeopleSoft | Product | 7.2 | December 16, 2006 | December 26, 2008 | June 30, 2009 | December 31, 2010 | December 31, 2011 | Reached EOS | |
| Genesys Engage on-premises | Gplus Adapter for PeopleSoft | Product | All versions | 2002 | December 26, 2008 | June 30, 2009 | November 30, 2009 | December 31, 2010 | Reached EOS | |
| Genesys Engage on-premises | Gplus Adapter for SAP Analytics | Product | 7.5 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | |||
| Genesys Engage on-premises | Gplus Adapter for SAP Analytics | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.1 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.1 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Siebel 2000 | Product | All versions | January 5, 2009 | January 31, 2009 | September 30, 2009 | September 30, 2010 | Reached EOS | ||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 6.x | January 5, 2009 | January 31, 2009 | September 30, 2009 | September 30, 2010 | Reached EOS | ||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.0 | March 1, 2005 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.1 | December 1, 2005 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.0 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.1 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.4 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.0 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.1 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.4 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Media Routing for Siebel | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus SAP E-mail Option | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus SAP Work Items Option | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus SFDC | Product | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Gplus Siebel E-mail Option | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Siebel Work Items | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Gplus Universal Adapter for WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP - Multi-tenancy | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP - Multi-tenancy | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP - Quality Advisor | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP - Video | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP H323 Interface | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP Network Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | GVP: Voice App. Reporter SDK | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CCON HA - Info Mart Upg. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CCON HA - Info Mart Upg. | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CIM Platform | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CIM Platform | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CIM Platform | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CTI AIM (Cisco) | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - CTI AIM (Cisco) | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - Genesys Info Mart | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - Genesys Info Mart | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - Genesys Media Server | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - Genesys Voice Platform | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - Genesys Voice Platform | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - Genesys Voice Platform | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP - Multi-tenancy | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP - Multi-tenancy | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP - Quality Advisor | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP - Video | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP - Video | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP H323 Interface | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - GVP Network Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - ICON Voice | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - IVR Connector | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | HA - SIP Qualification & Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Hyperion Interactive Reporting | Product | All versions | February 7, 2012 | August 27, 2012 | August 27, 2013 | February 27, 2014 | End of Life Announcement | Reached EOS. Includes Brio | |
| Genesys Engage on-premises | IBM Websphere Voice Server (WVS) | Product | All versions | September 30, 2009 | September 30, 2009 | December 30, 2010 | December 30, 2010 | Reached EOS | ||
| Genesys Engage on-premises | ICON Voice | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Informiam Contact Center Advisor /Workforce Option | Product | 3.1 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | |||
| Genesys Engage on-premises | Informiam Contact Center Advisor /Workforce Option | Product | v3.0 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
| Genesys Engage on-premises | Informiam Frontline Advisor/Agent Option | Product | All versions | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS (all versions - 2.8, 3.0 and 3.1) | ||
| Genesys Engage on-premises | Informiam Historical Option | Product | 2.9 | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
| Genesys Engage on-premises | Informiam Platform | Product | 3.1 | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
| Genesys Engage on-premises | intelligent Workload Distribution (iWD) | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | intelligent Workload Distribution (iWD) | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | intelligent Workload Distribution (iWD) | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Intelligent Workload Distribution (IWD) | Product | 8.5 | 2014 | July 31, 2023 | January 31, 2024 | January 31, 2025 | July 31, 2025 | End of Life Announcement | |
| Genesys Engage on-premises | Interaction Concentrator | Component | 8.0 | May 17, 2023 | May 17, 2023 | November 30, 2023 | November 30, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Routing Designer (IRD) | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Server & Interaction Server Proxy (Interaction Management) | Component | 8.0 | January 20, 2022 | January 20, 2022 | January 20, 2023 | January 20, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Server & Interaction Server Proxy (Interaction Management) | Component | 8.1 | January 20, 2022 | January 20, 2022 | January 20, 2023 | January 20, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Server & Interaction Server Proxy (Interaction Management) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Workspace | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Workspace | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Workspace AIC Upgrade | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Interaction Workspace GAD Upgrade | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Internet Contact Solution | Product | All versions | 2002 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS, per Genesys 6.x EOL timeframe. | |
| Genesys Engage on-premises | IP Media Xchange | Product | All versions | January 20, 2006 | April 1, 2006 | April 1, 2008 | April 1, 2008 | Reached EOS | ||
| Genesys Engage on-premises | IVR Driver for "Envox ShowNTel" and "Envox" | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for Aspect | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for Avaya Conversant | Component | All versions | December 16, 2009 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for Edify | Component | All versions | December 16, 2009 | October 4, 2012 | April 4, 2013 | April 4, 2014 | April 4, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for Windows | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for InterVoice - Brite | Component | All versions | December 9, 2003 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2012 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for Microsoft Speech Server | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2012 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Driver for Periphonics | Product | All versions | December 16, 2009 | October 4, 2012 | October 4, 2012 | April 4, 2013 | October 4, 2013 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR Integration Application for WVR | Product | All versions | June 1, 2005 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2012 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | IVR SDK | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | IVR SDK | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | iWD - Back Office | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | iWD - Back Office | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | iWD - Back Office | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | iWD Capture Adapter - JMS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | iWD Capture Adapter - JMS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2019 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | iWD Capture Adapter - MQSeries | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | License Reporting Manager | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | LivePerson Adapter | Product | All versions | 2009 | August 21, 2015 | February 21, 2016 | January 1, 1970 | August 21, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | LivePerson Service | Product | All versions | 2009 | August 21, 2015 | February 21, 2016 | January 1, 1970 | August 21, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Load Distribution Server | Component | 6.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Load Distribution Server | Component | 7.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Load Distribution Server | Component | 7.2 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Management Framework | Component | 6.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Management Framework | Component | 7.2 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Management Framework | Component | 7.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Management Framework | Component | 7.6 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Management Framework | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Management Framework | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Network Callback | Product | 7.1 | April 28, 2005 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 30, 2018 | ||
| Genesys Engage on-premises | Network SIP Server | Component | 7.5 | November 6, 2018 | May 6, 2019 | End of Life Announcement | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | Network T-Server for AT&T | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Network T-Server for Deutsche Telekom | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Network T-Server for MCI | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Network T-Server ISCP | Component | All versions | May 15, 2021 | May 15, 2021 | May 15, 2021 | May 15, 2022 | EOCS Announcement | ||
| Genesys Engage on-premises | Network T-Server Sprint | Component | All versions | May 15, 2021 | May 15, 2021 | May 15, 2021 | May 15, 2022 | EOCS Announcement | ||
| Genesys Engage on-premises | Nuance Adaptive Grammar Engine | Product | 5.0 | June 17, 2009 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Nuance ASR | Product | 8.x | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Dial Modes Core | Product | 2.0 | April 30, 2020 | April 30, 2020 | April 30, 2020 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance Dialog Modules | Product | 5.0 | June 17, 2009 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Nuance Dialog Modules | Product | 5.2 | March 19, 2012 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Nuance Dialog Modules Address | Product | 5.2 | March 19, 2012 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Nuance Dialog Modules Name | Product | 5.2 | March 19, 2012 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Nuance Employee Productivity Suite (EPS) | Product | All versions | November 3, 2010 | November 3, 2010 | May 3, 2011 | November 3, 2012 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Nuance Evaluation Studio | Product | 10 | April 30, 2020 | April 30, 2020 | April 30, 2020 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance FreeSpeech | Product | R10 | April 30, 2020 | January 1970 | January 1970 | October 31, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance NADM | Product | 5.0 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance NDM | Product | 5.2 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance Open Call Steering (OCS) | Product | All versions | November 3, 2010 | November 3, 2010 | November 3, 2010 | November 3, 2010 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Nuance Open Speech Attendant (OSA) | Product | All versions | November 3, 2010 | November 3, 2010 | May 3, 2011 | November 3, 2012 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Nuance OSDM | Product | 7.2 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance OSDM – all types | Product | 2.x | February 7, 2012 | March 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
| Genesys Engage on-premises | Nuance OSR | Product | 3.0 | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Prompt Sculptor | Product | 3.x | February 7, 2012 | March 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Real Speak TTS Lang | Product | 3.5.1 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
| Genesys Engage on-premises | Nuance RealSpeak | Product | 3.0 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
| Genesys Engage on-premises | Nuance RealSpeak | Product | 4.0 | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| Genesys Engage on-premises | Nuance RealSpeak | Product | 4.5 | February 7, 2012 | December 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Recognizer | Product | 10 | April 30, 2020 | October 30, 2020 | October 30, 2021 | June 30, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance Recognizer | Product | 9.0 | November 27, 2007 | May 27, 2016 | March 31, 2017 | December 31, 2016 | March 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Nuance ScanSoft & SpeechWorks OSDM all types | Product | 2.0 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Speechify TTS | Product | 3.0 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
| Genesys Engage on-premises | Nuance SpeechSecure | Product | All versions | November 3, 2010 | November 3, 2010 | December 30, 2010 | December 30, 2010 | End of Life Announcement | Reached EOS | |
| Genesys Engage on-premises | Nuance Verifier | Product | 4.0 | February 7, 2012 | March 31, 2012 | December 31, 2011 | September 30, 2013 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Verifier | Product | 4.1 | February 7, 2012 | June 30, 2013 | March 31, 2013 | June 30, 2014 | Reached EOS | ||
| Genesys Engage on-premises | Nuance Vocalizer | Product | 5.0 | November 10, 2010 | May 27, 2016 | March 31, 2017 | December 31, 2016 | March 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Nuance Vocalizer | Product | 5.7 | August 5, 2013 | August 27, 2016 | September 30, 2017 | June 30, 2017 | September 30, 2018 | ||
| Genesys Engage on-premises | Nuance Vocalizer TTS | Product | 6 | April 30, 2020 | October 30, 2020 | October 30, 2021 | June 30, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Nuance VocalPassword | Product | 10 | April 30, 2020 | January 1970 | January 1970 | October 31, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Open Speech Dialog | Product | 1.2 | January 1, 2012 | January 1, 2012 | March 31, 2012 | March 31, 2012 | Reached EOS | ||
| Genesys Engage on-premises | Open Speech Dialog | Product | 1.4 | January 1, 2012 | January 1, 2012 | March 31, 2012 | March 31, 2012 | Reached EOS | ||
| Genesys Engage on-premises | OpenIN | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Orchestration Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Outbound Contact server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Outbound Upgrd - Preview to Voice | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Platform SDK (PSDK) | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Platform SDK (PSDK) | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Platform SDK (PSDK) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Polycom IP 7000 Conference Phone | Product | May 31, 2019 | June 30, 2019 | June 30, 2019 | June 30, 2019 | ||||
| Genesys Engage on-premises | Predictive Routing | Product | November 25, 2022 | November 25, 2022 | November 25, 2023 | May 25, 2024 | End of life Announcement | |||
| Genesys Engage on-premises | Real-time Metrics Engine | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Real-time Metrics Engine | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Recording Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | SAP BusinessObjects Enterprise (BOE) | Product | 3.1 | January 1, 2016 | June 30, 2016 | December 31, 2015 | December 31, 2017 | |||
| Genesys Engage on-premises | SIP Endpoint Connector | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Endpoint SDK (SIP endpoint connector) | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Endpoint SDK (SIP endpoint connector) | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Endpoint SDK (SIP endpoint connector) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Feature Server / SIP Voicemail | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Qualification & Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Server/Network SIP Server | Component | 7.6 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | SIP Server/Network SIP Server | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Skype for Business (T-Server) | Component | All versions | August 17, 2023 | August 17, 2023 | December 31, 2023 | December 31, 2024 | End of Life Announcement | updating the End of Support date to December 2024 | |
| Genesys Engage on-premises | SMS Server | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | SNMP | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | SNMP Master Agent | Product | All versions | May 10, 2013 | February 21, 2023 | March 31, 2023 | September 30, 2023 | September 30, 2023 | End of Life Announcement | |
| Genesys Engage on-premises | Social Media Plug-in for WDE (Facebook & Twitter) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.0 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (for example, 8.5.511+). |
| Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.1 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.5.0 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.5.2 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.5.3 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
| Genesys Engage on-premises | Speech and Text Analytics | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Speech and Text Analytics | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | SpeechWorks OSR 2.x / 3.x | Product | 6.5 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | SpeechWorks OSR 2.x / 3.x | Product | 7.0 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | SWMS | Product | 3.1 | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
| Genesys Engage on-premises | T-Lib SDK | Product | All versions | March 1, 2007 | March 1, 2007 | March 1, 2010 | March 1, 2010 | Reached EOS | ||
| Genesys Engage on-premises | T-Server for Aastra / Mitel MX-ONE Support | Component | All versions | April 15, 2021 | April 15, 2021 | December 31, 2022 | December 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | T-Server for Alcatel OmniPCX Office (OXO) / A4200 | Component | All versions | November 7, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Aspect ACD | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Avaya INDeX | Component | All versions | March 28, 2008 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Broadsoft Broadworks | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | T-Server for Cisco Unified Contact Center Enterprise (UCCE) | Component | All versions | April 30, 2010 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
| Genesys Engage on-premises | T-server for EADS M6500 | Component | All versions | July 27, 2007 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for EADS Telecom Intecom M6880 (PointSpan) | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Huawei NGN UAP8100 | Component | All versions | September 5, 2008 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Mitel MiTAI Support | Component | All versions | August 30, 2019 | August 30, 2019 | August 30, 2019 | September 15, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | T-Server for Mitel MiVoice 5000 | Component | All versions | April 15, 2021 | April 15, 2021 | December 31, 2022 | December 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | T-Server for Nortel Communication Server | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | T-Server for Nortel Communication Server 1000 | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Nortel Communication Server 2000/2100 - X.25 flavor only (CS2K) | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Siemens Hicom 300E/300H | Component | All versions | January 30, 2008 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Siemens HiPath DX | Component | All versions | May 27, 2010 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Spectrum | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Tadiran Coral | Component | All versions | April 30, 2010 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | T-Server for Unify Siemens HiPath | Component | All versions | November 30, 2021 | November 30, 2021 | January 31, 2023 | January 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Talker V | Component | All versions | January 31, 2021 | January 31, 2021 | January 31, 2021 | December 31, 2021 | End of Component Support Announcement | ||
| Genesys Engage on-premises | Telisma TeliSpeech | Product | All versions | November 3, 2010 | December 30, 2010 | December 30, 2010 | December 30, 2010 | Reached EOS | ||
| Genesys Engage on-premises | UC Connector | Component | 8.0 | September 10, 2021 | February 28, 2022 | August 31, 2022 | August 31, 2022 | End of life Announcement | ||
| Genesys Engage on-premises | Universal Callback Server and Voice Callback | Product | All versions | April 28, 2005 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 30, 2018 | End of Life Announcement | |
| Genesys Engage on-premises | Universal Contact Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Universal Contact Server | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Universal Contact Server Manager | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Universal Contact Server Proxy | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Universal Routing Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Virtual Hold Platform | Product | 8 | March 31, 2022 | April 30, 2022 | December 31, 2022 | December 31, 2023 | End of Life Announcement | ||
| Genesys Engage on-premises | Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter | Product | 6.0 | 2010 | February 28, 2019 | January 1, 2018 | February 28, 2019 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter | Product | 7.0 | 2010 | February 28, 2019 | January 1, 2018 | February 28, 2019 | June 30, 2019 | End of Life Announcement | |
| Genesys Engage on-premises | Virtual Hold Software Suite | Product | 6.6 | March 1, 2019 | January 15, 2019 | March 1, 2019 | June 30, 2019 | End of Life Announcement | ||
| Genesys Engage on-premises | Virtual Hold WebConnect | Product | All versions | August 31, 2015 | August 31, 2015 | August 31, 2015 | December 31, 2015 | End of Life Announcement | ||
| Genesys Engage on-premises | Voice Genie Nuance ASR | Product | 7.0 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | Voice Treatment Option (including Express VTO) | Product | All versions | June 2002 | August 28, 2013 | February 28, 2014 | February 28, 2015 | August 28, 2015 | End of Life Announcement | |
| Genesys Engage on-premises | VoiceGenie | Product | 7.0 | October 15, 2020 | October 15, 2020 | October 15, 2020 | October 15, 2020 | End of Life Announcement | ||
| Genesys Engage on-premises | VoiceGenie | Product | 7.2 | October 15, 2020 | October 15, 2020 | December 31, 2021 | December 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Web Callback | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Web Callback | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Web Collaboration Option | Product | 8.0 | May 31, 2019 | November 30, 2020 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Web Collaboration Option | Product | 8.1 | May 31, 2020 | November 30, 2020 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Web Services and Applications | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | WebAPI Server | Component | 7.6 and above | August 5, 2019 | August 5, 2019 | August 5, 2021 | August 5, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | WebRTC Service | Product | 8.5 | November 30, 2023 | November 30, 2023 | November 30, 2024 | November 30, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Workforce Management | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Workforce Management | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Workforce Management | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | Workforce Management API | Component | 7 | April 11, 2022 | April 11, 2022 | October 31, 2022 | October 31, 2022 | End of Life Announcement | ||
| Genesys Engage on-premises | Workspace Web Edition | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Multicloud CX | Co-browse | Product | All versions | January 19, 2022 | July 19, 2022 | July 19, 2023 | January 31, 2024 | End of Life Announcement | ||
| Genesys Multicloud CX | Genesys Predictive Engagement | Product | All versions | March 15, 2023 | March 15, 2023 | June 30, 2025 | June 30, 2025 | End of Life Announcement | ||
| Genesys Multicloud CX | Predictive Routing | Product | November 25, 2022 | November 25, 2022 | November 25, 2023 | November 25, 2023 | End of life Announcement | |||
| PureConnect | AI-powered Forecasting & Scheduling | Component | April 30, 2021 | April 30, 2021 | December 31, 2021 | December 31, 2021 | End of Life Announcement | |||
| PureConnect | Interaction Supervisor iPad edition | Product | CIC 4.0 | July 31, 2021 | July 31, 2021 | July 31, 2021 | July 31, 2023 | End of Life Announcement | ||
| PureConnect | Interaction Web Portal / Interaction Marquee | Product | CIC 4.0 | July 31, 2021 | July 31, 2021 | July 31, 2021 | October 12, 2021 | End of Life Announcement | ||
| PureConnect | Latitude by Genesys 10.0 | Product | SU7 & Prior | April 30, 2020 | October 31, 2020 | April 30, 2021 | October 31, 2021 | End of Life Announcement | ||
| PureConnect | Microsoft Outlook Interaction Desktop Add-In | Product | 2010 | July 1, 2020 | September 30, 2021 | January 31, 2022 | End of Life Announcement | |||
| PureConnect | PureConnect End of Life Announcement | Product | All versions | May 16, 2022 | January 1, 2024 | August 1, 2024 | July 31, 2025 | End of Life Announcement | August 1, 2024 indicates end of Maintenance Renewals | |
| PureConnect | PureConnect Zendesk Screen pop Connector | Product | CIC 4.0 SU4 | March 31, 2014 | August 25, 2017 | February 25, 2018 | February 25, 2019 | August 25, 2020 | End of Life Announcement |
Comments or questions about this documentation? Contact us for support!