Drilldown: Article
Article > Product :
Genesys Predictive Engagement or
Intelligent Workload Distribution
& Manual :
Administrator or
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None (32) ·
Configure IWD (2) ·
Frequently Asked Questions (2) ·
Genesys Multicloud CX Prerequisites (2) ·
Genesys Predictive Engagement overview (2) ·
How IWD works (2) ·
Integrate IWD with WFM (2) ·
Integration with Genesys Widgets (2) ·
Intelligent Workload Distribution (2) ·
IWD Queries (2) ·
Monitor work items and emails (2) ·
Prepare for Office 365 integration (2) ·
Prepare widgets for Genesys Predictive Engagement (2) ·
Prerquisites (2) ·
Provisioning (2) ·
Required Genesys Cloud CX domains (2) ·
Roles and privileges for Workload Manager users (2) ·
Search, display, manage, and update work items (2) ·
Set up Email (1) ·
Set up IWD (3) ·
Test IWD provisioning (2) ·
Use Workload Manager (2) ·
View and set IWD global options (1) ·
View Summary (2) ·
View, edit, and create Categories and Rules (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Genesys Multicloud CX email boxes (2) ·
View, edit, and create Prioritization schemas (2)
Showing below up to 85 results in range #1 to #85.
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A
- ATC/AllDeprecations
- ATC/Current/AdminGuide/FAQs
- ATC/Current/AgentGuide/FAQs
- ATC/Data retention change
- ATC/Deprecation-API endpoint change for web gateway service
- ATC/Deprecation-Deprecation: former customer journey tab
- ATC/Deprecation-Deprecation: select filters on journey event metrics
- ATC/Deprecation-Journey Reporting Service
- ATC/Deprecation-Select trait mapper traits
- ATC/Deprecation-Smart Tags
- ATC/Deprecation-TESt
- ATC/Deprecation-Webhooks
- ATC/GenesysEngage-cloudPrereqs
- ATC/GenesysEngagePrereqs
- ATC/GenesysWidgetsIntegration
- ATC/Glossary
- ATC/GPEandWidgets
- ATC/GPESFLightning
- ATC/outcome limitation change
- ATC/Predictive Engagement Developers
- ATC/Predictive Engagement overview
- ATC/ProvisioningMulticloudCX
- ATC/RequiredPCDomains
D
D cont.
- Draft:ATC/Deprecation-Deprecation: select filters on journey event metrics
- Draft:ATC/Deprecation-Journey Reporting Service
- Draft:ATC/Deprecation-Select trait mapper traits
- Draft:ATC/Deprecation-Smart Tags
- Draft:ATC/Deprecation-Webhooks
- Draft:ATC/GenesysEngage-cloudPrereqs
- Draft:ATC/GenesysEngagePrereqs
- Draft:ATC/GenesysWidgetsIntegration
- Draft:ATC/Glossary
- Draft:ATC/GPEandWidgets
- Draft:ATC/outcome limitation change
- Draft:ATC/Predictive Engagement Developers
- Draft:ATC/Predictive Engagement overview
- Draft:ATC/ProvisioningMulticloudCX
- Draft:ATC/RequiredPCDomains
- Draft:PEC-IWD/Current/Administrator
- Draft:PEC-IWD/Current/Administrator/EmailSetup
- Draft:PEC-IWD/Current/Administrator/IWD
- Draft:PEC-IWD/Current/Administrator/IWDCategories
- Draft:PEC-IWD/Current/Administrator/IWDEndpoints
- Draft:PEC-IWD/Current/Administrator/IWDFAQ
- Draft:PEC-IWD/Current/Administrator/IWDGTL
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PEC-IWD/Current/Administrator/IWDManager
- Draft:PEC-IWD/Current/Administrator/IWDMonitor
- Draft:PEC-IWD/Current/Administrator/IWDOfficeMailbox
- Draft:PEC-IWD/Current/Administrator/IWDOptions
- Draft:PEC-IWD/Current/Administrator/IWDPrioritization
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDRBAC
- Draft:PEC-IWD/Current/Administrator/IWDSettings
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDSummary
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
- Draft:PEC-IWD/HIW
P
- PEC-IWD/Current/Administrator
- PEC-IWD/Current/Administrator/IWD
- PEC-IWD/Current/Administrator/IWDCategories
- PEC-IWD/Current/Administrator/IWDEndpoints
- PEC-IWD/Current/Administrator/IWDFAQ
- PEC-IWD/Current/Administrator/IWDGTL
- PEC-IWD/Current/Administrator/IWDIntegrateWFM
- PEC-IWD/Current/Administrator/IWDMailboxes
- PEC-IWD/Current/Administrator/IWDManager
- PEC-IWD/Current/Administrator/IWDMonitor
- PEC-IWD/Current/Administrator/IWDOfficeMailbox
- PEC-IWD/Current/Administrator/IWDPrioritization
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/Administrator/IWDRBAC
- PEC-IWD/Current/Administrator/IWDSettings
- PEC-IWD/Current/Administrator/IWDSetup
- PEC-IWD/Current/Administrator/IWDSummary
- PEC-IWD/Current/Administrator/IWDTestProvision
- PEC-IWD/HIW