Drilldown: Article

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Article > Standalone: No & ComingSoon: No & Product : Agent Workspace or Genesys Skills Management & Application : CX Contact or Recording or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-AD (34) · Draft:PEC-GSM (56) · PEC-AD (32)
Platform:
None (13) · GenesysEngage-cloud (96) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (12)
ComingSoon: (Click arrow to add another value)
Role:
None (60) · Administrator (2) · Agent (2) · Agent, Supervisor (56) · Supervisor (2)
DisplayName:
Agent Assist tab (4) · Prerequisites (3)
Other values:
TocName:
None (11) · Prerequisites (3)
Other values:
Dimension:
None (116) · ADResponse (4) · ADResponses (2)
Product: (Click arrow to add another value)
Manual:
ADInst (4) · Admin (1) · Agent (58) · AIUG (14) · AzInst (2) · KBA (10) · Loc (3) · PDNAA (5) · PDNAM (11) · PDNAU (2) · SOO (4) · Supervisor (2) · WWEPEGuide (6)
Application: (Click arrow to add another value)
UseCase:
None (122)
PEPageType:
None (116) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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