Drilldown: SMART Meta

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SMART Meta > Solution: Workforce Engagement

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ID:
Other values:
Title:
Employee Performance (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist (1) · Genesys Agent Assist with Google Contact Center AI (2) · Genesys Back-office Scheduling (1) · Genesys Compliance Certification (1) · Genesys Compliance Recording (1) · Genesys Employee Onboarding (1) · Genesys Employee Schedule Preferences (4) · Genesys Forecasting and Scheduling (1) · Genesys Interaction Analytics (1) · Genesys Interaction Recording (1) · Genesys IVR Recording (1) · Genesys Messaging Text Analytics (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outsourcer Management (1) · Genesys Performance Management (1) · Genesys Post-Interaction Survey (1) · Genesys Proficiency Development (1) · Genesys Quality Management (2) · Genesys Sales Playbooks (1) · Genesys Schedule-based Routing (1) · Genesys Selective Recording (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Skills Assessment (1) · Genesys Skills Development and Assessment (1) · Genesys Skills Management (1) · Genesys Speech Analytics (2) · Genesys Task-based Scheduling (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Training and Activity Scheduling (1) · Genesys Voice and Screen Recording (2) · Genesys Voice Recording (1) · Genesys WFM Third-Party Integration (1) · Genesys Workforce Scheduling for Voice (1) · Quality Assurance and Compliance (1) · Resource Management (1)
Subtitle:
Empower employees with self-administration of their schedule (4) · Improve employee performance with quality management (2) · Gain basic insight into voice interactions using speech analytics (2) · Record voice and screen interactions (2)
Other values:
SolutionCategory:
None (8) · Employee Engagement (36) · Sales (2)
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