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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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Other values: ; (New) Task summary: contact center setup About Gplus Adapter for WFM Access and supported channels Activity History for interactions Activity History workings Adapter basics Agent desktop settings overview Agent settings overview Architecture Before you begin Configuration in Microsoft Unified Service Desk (USD) Configuration with Channel Integration Framework (CIF) version 1.0 Configuration with Channel Integration Framework (CIF) version 2.0 Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Gplus Adapter for WFM Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy Gplus Adapters for WFM Deprecation-AllNotices Deprecation-Voice Forward Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Get started with Agent Setup Getting started Gplus Adapter for Microsoft Dynamics 365 High availability and disaster recovery How to configure the Workflow Designer How to handle outbound calls How to install the Workflow Designer How to manage inbound calls How to manage workitems How to use the Workflow Designer Import agents Installation and Windows permissions Installation in Microsoft Dynamics 365 Installation in Microsoft Unified Service Desk (USD) Interaction channels Logging Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Packages Performance Tracker Popular tasks Prerequisites for Microsoft Dynamics 365 Prerequisites for Microsoft Unified Service Desk (USD) Provision Gplus Adapter for WFM Recording options Screen pops configuration Screen pops customization Screen pops functioning Service Client options Settings and configuration overview The click-to-call feature The Workflow Debugger Upgrade or uninstall Gplus Adapter for WFM Use templates to configure agents Virtual Queues What are screen pops? What is the Workflow Designer? Work with Agent Setup

None (22) · Functioning (2) · Description (2) · Configuration (2)

Other values: ; (New) Task summary: contact center setup Access and supported channels Activity History Agent desktop settings overview Agent settings overview Basics Click-to-call Configuration in Microsoft USD Configuration with CIF V1.0 Configuration with CIF V2.0 Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage agent skills Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Customization Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Getting started Import agents Inbound calls Installation Installation and Windows permissions Installation in Microsoft D365 Installation in Microsoft USD Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Outbound calls Packages Performance Tracker Popular tasks Prerequisites for Microsoft D365 Prerequisites for Microsoft USD Recording options Screen pops Service client options Settings and configuration overview Upgrade or uninstall Use templates to configure agents Virtual Queues Work with Agent Setup Workflow Debugger Workings Workitems

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None (3) · Agent Setup (40) · Gplus Adapter for Microsoft Dynamics 365 (28) · Gplus Adapter for WFM (16)

None (3) · Admin (19) · Agent (11) · AspectDeployment (1) · Deployment (2) · GAWFMPEGuide (12) · ManageCC (36) · ReleaseNote (1) · Requirements (1) · Source (1)

None (80) · Agent Setup (6) · Agent Workspace, Agent Setup (1)

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