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None (39) · No (22) · Yes (198)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (251) · Administrator (3) · Administrator, Supervisor (5)

None (14) · Architecture (5) · High availability and disaster recovery (3) · Logging (2) · Metrics (2) · Agent Folder (2) · Agent Metrics (2)

Other values: ; About Data Export capability About GCXI / RAA About Genesys CX Insights Projects About Genesys Info Mart About Genesys Pulse Agent Attributes Before you begin Before you begin deploying GCXI Before you begin deploying RAA Before you begin GCA deployment Before you begin GIM deployment Before you begin GSP deployment Billing Data Attributes Billing Data Folder Billing Data Metrics Business Attribute Folder Business Attribute Metrics Chat Bot Attributes Chat Bot Folder Chat Bot Metrics Chat Folder Chat Thread Report Configure GCA Configure GCXI Configure GIM Configure GSP Configure RAA CX Insights for iWD reports and dashboards Deploy GCXI Deploy GIM (GIM) Deploy GIM Config Adapter (GCA) Deploy GIM Stream Processor (GSP) Deploy Pulse Web Service (Pulse) Deploy Reporting and Analytics Aggregates (RAA) Deprecation-AllNotices Deprecation-Genesys Interactive Insights Designer Folder Designer metrics Detail Attributes Detail Folder Detail Metrics Genesys CX Insights for IWD project Genesys CX Insights Project Genesys CX Insights Project for iWD Genesys Info Mart database schema Genesys Info Mart Tenant User schema and tenant views Get started with Genesys CX Insights Get Started with Genesys Pulse Get started with GVP reporting GIDB tables GSP configuration options Info Mart indexes Info Mart partitioning Info Mart tables Info Mart views Intraday Process Dashboard Intraday Process Report IWD attributes IWD folder IWD Metrics Outbound Contact Metrics Populating agent activity data Populating Genesys Info Mart data Populating interaction resource data Populating mediation segments Populating outbound campaign activity Provision GCXI Provision RAA Queue Folder Reference list Representing dates and times of day Service Objects Metrics Shared Provisioning Summary of Info Mart schema changes Table AGENT_LOCATION Table ANCHOR_FLAGS Table ATTEMPT_DISPOSITION Table BGS_BOT_DIM Table BGS_BOT_NAME_DIM Table BGS_SESSION_DIM Table BGS_SESSION_FACT Table BOT_ATTRIBUTES Table BOT_INTENT Table CALLBACK_DIAL_RESULTS Table CALLBACK_DIM_1 Table CALLBACK_DIM_2 Table CALLBACK_DIM_3 Table CALLBACK_DIM_4 Table CALLBACK_FACT Table CALLING_LIST_METRIC_FACT Table CALL_RESULT Table CALL_TYPE Table CAMPAIGN_GROUP_SESSION_FACT Table CAMPAIGN_GROUP_STATE Table CAMPAIGN_GROUP_STATE_FACT Table CDR_DIM1 Table CDR_FACT Table CHAT_SESSION_DIM Table CHAT_SESSION_FACT Table CHAT_THREAD_FACT Table COBROWSE_END_REASON Table COBROWSE_FACT Table COBROWSE_MODE Table COBROWSE_PAGE Table COBROWSE_USER_AGENT Table CONTACT_ATTEMPT_FACT Table CONTACT_INFO_TYPE Table DATE_TIME Table DIALING_MODE Table GIDB_GCX_LOGIN_INFO Table GIDB_GC_CALLING_LIST Table GIDB_GC_CAMPAIGN Table GIDB_GC_FOLDER Table GIDB_GC_GROUP Table GIDB_GC_LOGIN Table GIDB_GC_PLACE Table GIDB_GC_SKILL Table GIDB_GC_TENANT Table GPM_DIM1 Table GPM_FACT Table GPM_MODEL Table GPM_PREDICTOR Table GPM_RESULT Table GROUP_ANNEX Table INTERACTION_DESCRIPTOR Table INTERACTION_RESOURCE_FACT Table INTERACTION_RESOURCE_STATE Table INTERACTION_TYPE Table IRF_USER_DATA_CUST_1 Table IRF_USER_DATA_GEN_1 Table IRF_USER_DATA_KEYS Table IXN_RESOURCE_STATE_FACT Table LDR_CAMPAIGN Table LDR_DEVICE Table LDR_FACT Table LDR_GROUP Table LDR_LIST Table LDR_POSTAL_CODE Table LDR_RECORD Table MEDIATION_SEGMENT_FACT Table MEDIA_ORIGIN Table MEDIA_TYPE Table POST_CALL_SURVEY_DIM_1 Table POST_CALL_SURVEY_DIM_2 Table POST_CALL_SURVEY_DIM_3 Table POST_CALL_SURVEY_DIM_4 Table POST_CALL_SURVEY_DIM_5 Table POST_CALL_SURVEY_DIM_6 Table RECORD_FIELD_GROUP_1 Table RECORD_FIELD_GROUP_2 Table RECORD_STATUS Table RECORD_TYPE Table REQUESTED_SKILL_COMBINATION Table RESOURCE_ Table RESOURCE_ANNEX Table RESOURCE_GROUP_COMBINATION Table RESOURCE_STATE Table RESOURCE_STATE_REASON Table ROUTING_TARGET Table SDR_ACTIVITIES_FACT Table SDR_ACTIVITY Table SDR_APPLICATION Table SDR_BOTS_FACT Table SDR_CALL_DISPOSITION Table SDR_CALL_TYPE Table SDR_CUST_ATRIBUTES Table SDR_CUST_ATRIBUTES_FACT Table SDR_ENTRY_POINT Table SDR_EXIT_POINT Table SDR_EXT_HTTP_REST Table SDR_EXT_REQUEST Table SDR_EXT_REQUEST_FACT Table SDR_EXT_REQUEST_OUTCOME Table SDR_EXT_SERVICE_OUTCOME Table SDR_GEO_LOCATION Table SDR_INPUT Table SDR_INPUT_OUTCOME Table SDR_LANGUAGE Table SDR_MESSAGE Table SDR_MILESTONE Table SDR_SESSION_FACT Table SDR_SURVEY_ANSWERS Table SDR_SURVEY_FACT Table SDR_SURVEY_I1 Table SDR_SURVEY_I2 Table SDR_SURVEY_QUESTIONS Table SDR_SURVEY_QUESTIONS_I1 Table SDR_SURVEY_QUESTIONS_I2 Table SDR_SURVEY_QUESTIONS_S1 Table SDR_SURVEY_QUESTIONS_S2 Table SDR_SURVEY_S1 Table SDR_SURVEY_S2 Table SDR_SURVEY_SCORES Table SDR_SURVEY_STATUS Table SDR_SURVEY_TRANSCRIPT_FACT Table SDR_USER_INPUT Table SDR_USER_INPUTS_FACT Table SDR_USER_MILESTONE_FACT Table SM_RES_SESSION_FACT Table SM_RES_STATE_FACT Table SM_RES_STATE_REASON_FACT Table STRATEGY Table TECHNICAL_DESCRIPTOR Table TIME_ZONE Table USER_DATA_CUST_DIM_1 Table USER_DATA_GEN_DIM_1 Table USER_DATA_GEN_DIM_2 Table WORKBIN Task Age Report Technical descriptor combinations Technical descriptors Tenant Provisioning Upgrade, roll back, or uninstall GCXI Upgrade, roll back, or uninstall Genesys Pulse Upgrade, rollback, or uninstall RAA User Data Call Survey Folder User Data Example Folder Using this document View CALLING_LIST View CALLING_LIST_TO_CAMP_FACT View CAMPAIGN View GROUP_ View GROUP_TO_CAMPAIGN_FACT View PLACE View PLACE_GROUP_FACT View RESOURCE_GROUP_FACT View RESOURCE_SKILL_FACT View SKILL View TENANT

None (254) · Chat Thread Report (1) · CX Insights for iWD reports and dashboards (1) · Intraday Process Dashboard (1) · Intraday Process Report (1) · Task Age Report (1)

None (259)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Administrator (1) · GCXIMCPRG (5) · GCXIPEGuide (18) · GCXIPRG (1) · GCXIPRGLibrary (26) · GIMPEGuide (15) · GVP (1) · PDMLibraryGIM (165) · PulsePEGuide (14) · RPRT (6) · RT (1)

None (254) · Reporting, Reporting GCXI (5)

None (259)

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