Before you begin
Contents
Find out what to do before deploying Genesys Pulse.
Limitations and assumptions
There are no known limitations.
Download the Helm charts
For more information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: Downloading your Genesys Multicloud CX containers
To learn what Helm chart version you must download for your release, see Helm charts and containers for Genesys Pulse
Genesys Pulse Containers
| Container | Description | Docker Path |
|---|---|---|
| collector | Genesys Pulse Collector | <docker>/pulse/collector:<image-version> |
| cs_proxy | Configuration Server Proxy | <docker>/pulse/cs_proxy:<image-version> |
| init | Init container, used for DB initialization | <docker>/pulse/init:<image-version> |
| lds | Load Distribution Server (LDS) | <docker>/pulse/lds:<image-version> |
| monitor_dcu_push_agent | Provides monitoring data from Stat Server and Genesys Pulse Collector | <docker>/pulse/monitor_dcu_push_agent:<image-version> |
| monitor_lds_push_agent | Provides monitoring data from LDS | <docker>/pulse/monitor_lds_push_agent:<image-version> |
| pulse | Genesys Pulse Backend | <docker>/pulse/pulse:<image-version> |
| ss | Stat Server | <docker>/pulse/ss:<image-version> |
| userpermissions | User Permissions service | <docker>/pulse/userpermissions:<image-version> |
Genesys Pulse Helm Charts
| Helm Chart | Containers | Shared | Helm Path |
|---|---|---|---|
| Init | init | yes | <helm>/init-<chart-version>.tgz |
| Pulse | pulse | yes | <helm>/pulse-<chart-version>.tgz |
| LDS | cs_proxy, lds, monitor_lds_push_agent | <helm>/lds-<chart-version>.tgz | |
| DCU | cs_proxy, ss, collector, monitor_dcu_push_agent | <helm>/dcu-<chart-version>.tgz | |
| Permissions | cs_proxy, userpermissions | <helm>/permissions-<chart-version>.tgz | |
| Init Tenant | init | <helm>/init-tenant-<chart-version>.tgz | |
| Monitor | - | yes | <helm>/monitor-<chart-version>.tgz |
Third-party prerequisites
OpenShift or GKE CLI must be installed.
For more information about setting up your Genesys Multicloud CX private edition platform, see Software requirements.
| Name | Version | Purpose | Notes |
|---|---|---|---|
| PostgreSQL | 11.x | Relational database. | |
| Redis | 6.x | Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode. | Note: Pulse does not currently support Redis Cluster; use Redis in stand-alone mode. |
| A container image registry and Helm chart repository | Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. You can use any Docker OCI compliant registry. | ||
| Load balancer | VPC ingress. For NGINX Ingress Controller, a single regional Google external network LB with a static IP and wildcard DNS entry will pass HTTPS traffic to NGINX Ingress Controller which will terminate SSL traffic and will be setup as part of the platform setup. |
Storage requirements
Logs Volume
| Persistent Volume | Size | Type | IOPS | POD | Containers | Critical | Backup needed |
|---|---|---|---|---|---|---|---|
| pulse-dcu-logs | 10Gi | RW | high | DCU | csproxy, collector, statserver | Y | Y |
| pulse-lds-logs | 10Gi | RW | high | lds | csproxy, lds | Y | Y |
| pulse-permissions-logs | 10Gi | RW | high | permissions | csproxy, permissions | Y | Y |
| pulse-logs | 10Gi | RW | high | pulse | pulse | Y | Y |
The logs volume stores log files:
- To use the persistent volume, set the log.volumeType to the pvc.
- To use the local storage, set the log.volumeType to the hostpath.
Genesys Pulse Collector Health Volume
| Local Volume | POD | Containers |
|---|---|---|
| collector-health | dcu | collector, monitor-sidecar |
Genesys Pulse Collector health volume provides non-persistent storage for store Genesys Pulse Collector health state files for monitoring.
Stat Server Backup Volume
| Persistent Volume | Size | Type | IOPS | POD | Containers | Critical | Backup needed |
|---|---|---|---|---|---|---|---|
| statserver-backup | 1Gi | RWO | medium | dcu | statserver | N | N |
Stat Server backup volume provides disk space for Stat Server's state backup. The Stat Server backup volume stores the server state between restarts of the container.
Network requirements
No special requirements.
Genesys dependencies
Ensure that the following services are deployed and running before you deploy Genesys Pulse:
- Genesys Authentication:
- The client secret is provisioned with the following values (see Provision Genesys Authentication):
- Client ID: "pulse_client"
- Grant Types: "authorization_code"
- RedirectURIs: "https://<pulse-endpoint>"
- CORS is allowed for https://<pulse-endpoint> (see Provision Genesys Authentication)
- The client secret is provisioned with the following values (see Provision Genesys Authentication):
- Genesys Web Services and Applications
- Agent Setup
- Tenant Service:
- The Tenant UUID (v4) is provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
- The Tenant service is available as host:
- GKE: "tenant-<tenant-uuid>.voice" port: 8888
- OpenShift: "tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8888
- Voice Microservice:
- The Voice service is available as host:
- GKE: "tenant-<tenant-uuid>.voice" port: 8000
- OpenShift: "tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000
- The Voice service is available as host:
For more information, see Order of services deployment.
GDPR support
Genesys Pulse supports the General Data Protection Regulation (GDPR). See Genesys Pulse Support for GDPR for details.