Drilldown: Article
Article > Product :
Gplus Adapter for Salesforce or
Intelligent Workload Distribution
& Manual :
Administrator or
Agent or
Designer
Use the filters below to narrow your results.
None (6) ·
Activity History (4) ·
Click-to-Dial (4) ·
Configure IWD (2) ·
Configuring and Using General Features (2) ·
Configuring SSO (2) ·
FAQs (2) ·
Getting started (2) ·
Gplus Adapter for Salesforce (v9) (4) ·
Gplus Adapter support for Service Client API (2) ·
How IWD works (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Integrating Gplus Adapter in Classic (2) ·
Integrating Gplus Adapter in Lightning (2) ·
Integrating Gplus Adapter Private Edition in Lightning (1) ·
Lucene query syntax (2) ·
Migrating to Gplus Adapter (v9) (2) ·
Monitor work items and emails (2) ·
Prepare for Office 365 integration (2) ·
Roles and privileges for Workload Manager users (2) ·
Screen Pop (2) ·
Screen Pops (2) ·
Search, display, manage, and update work items (2) ·
Set up Email (1) ·
Set up IWD (3) ·
Test IWD provisioning (2) ·
Troubleshooting Gplus Adapter Integration with Salesforce (2) ·
Use Workload Manager (2) ·
View and set IWD global options (1) ·
View Summary (2) ·
View, edit, and create Categories and Rules (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Genesys Multicloud CX Email boxes (2) ·
View, edit, and create Prioritization schemas (2) ·
Working with Gplus Adapter for Salesforce (2)
None (6) ·
Activity History (4) ·
Click-to-Dial (4) ·
Configure IWD (2) ·
Configuring and Using General Features (2) ·
Configuring SSO (2) ·
Frequently Asked Questions (2) ·
Getting started (2) ·
Gplus Adapter for Salesforce (v9) (4) ·
Integrate IWD with WFM (2) ·
Integrating Gplus Adapter in Classic (2) ·
Integrating Gplus Adapter in Lightning (2) ·
Intelligent Workload Distribution (2) ·
IWD Queries (2) ·
Migrating to Gplus Adapter (v9) (2) ·
Monitor work items and emails (2) ·
Prepare for Office 365 integration (2) ·
Private Edition (1) ·
Roles and privileges for Workload Manager users (2) ·
Screen Pop (2) ·
Screen Pops (2) ·
Search, display, manage, and update work items (2) ·
Service Client API (2) ·
Set up Email (1) ·
Set up IWD (3) ·
Test IWD provisioning (2) ·
Troubleshooting (2) ·
Use Workload Manager (2) ·
View and set IWD global options (1) ·
View Summary (2) ·
View, edit, and create Categories and Rules (2) ·
View, edit, and create Endpoints (2) ·
View, edit, and create Genesys Multicloud CX email boxes (2) ·
View, edit, and create Prioritization schemas (2) ·
Working with Gplus Adapter (2)
Showing below up to 78 results in range #1 to #78.
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D
- Draft:PEC-GPA/Current/Administrator
- Draft:PEC-GPA/Current/Administrator/GplusActivityHistory90
- Draft:PEC-GPA/Current/Administrator/GplusClickToDial90
- Draft:PEC-GPA/Current/Administrator/GPlusGenFeatures
- Draft:PEC-GPA/Current/Administrator/GPlusMigration90
- Draft:PEC-GPA/Current/Administrator/GplusPrivateEdition
- Draft:PEC-GPA/Current/Administrator/GplusSalesforce
- Draft:PEC-GPA/Current/Administrator/GplusSalesforceClassic
- Draft:PEC-GPA/Current/Administrator/GPlusSalesforceLightning
- Draft:PEC-GPA/Current/Administrator/GplusScreenPop90
- Draft:PEC-GPA/Current/Administrator/GplusServiceClientAPI
- Draft:PEC-GPA/Current/Administrator/GPlusSSO90
- Draft:PEC-GPA/Current/Administrator/GplusTroubleshoot90
- Draft:PEC-GPA/Current/Agent
- Draft:PEC-GPA/Current/Agent/GPASFL
- Draft:PEC-GPA/Current/Agent/GPASFLActivityHistory
- Draft:PEC-GPA/Current/Agent/GPASFLClickToDial
- Draft:PEC-GPA/Current/Agent/GPASFLGettingStarted
- Draft:PEC-GPA/Current/Agent/GPASFLScreenPops
- Draft:PEC-GPA/Current/Agent/GPASFLWWE
- Draft:PEC-IWD/Current/Administrator
- Draft:PEC-IWD/Current/Administrator/EmailSetup
- Draft:PEC-IWD/Current/Administrator/IWD
- Draft:PEC-IWD/Current/Administrator/IWDCategories
- Draft:PEC-IWD/Current/Administrator/IWDEndpoints
- Draft:PEC-IWD/Current/Administrator/IWDFAQ
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDGTL
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PEC-IWD/Current/Administrator/IWDManager
- Draft:PEC-IWD/Current/Administrator/IWDMonitor
- Draft:PEC-IWD/Current/Administrator/IWDOfficeMailbox
- Draft:PEC-IWD/Current/Administrator/IWDOptions
- Draft:PEC-IWD/Current/Administrator/IWDPrioritization
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDRBAC
- Draft:PEC-IWD/Current/Administrator/IWDSettings
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDSummary
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
P
- PEC-GPA/Current/Administrator
- PEC-GPA/Current/Administrator/GplusActivityHistory90
- PEC-GPA/Current/Administrator/GplusClickToDial90
- PEC-GPA/Current/Administrator/GPlusGenFeatures
- PEC-GPA/Current/Administrator/GPlusMigration90
- PEC-GPA/Current/Administrator/GplusSalesforce
- PEC-GPA/Current/Administrator/GplusSalesforceClassic
- PEC-GPA/Current/Administrator/GPlusSalesforceLightning
- PEC-GPA/Current/Administrator/GplusScreenPop90
- PEC-GPA/Current/Administrator/GplusServiceClientAPI
- PEC-GPA/Current/Administrator/GPlusSSO90
P cont.
- PEC-GPA/Current/Administrator/GplusTroubleshoot90
- PEC-GPA/Current/Agent
- PEC-GPA/Current/Agent/GPASFL
- PEC-GPA/Current/Agent/GPASFLActivityHistory
- PEC-GPA/Current/Agent/GPASFLClickToDial
- PEC-GPA/Current/Agent/GPASFLGettingStarted
- PEC-GPA/Current/Agent/GPASFLScreenPops
- PEC-GPA/Current/Agent/GPASFLWWE
- PEC-IWD/Current/Administrator
- PEC-IWD/Current/Administrator/IWD
- PEC-IWD/Current/Administrator/IWDCategories
- PEC-IWD/Current/Administrator/IWDEndpoints
- PEC-IWD/Current/Administrator/IWDFAQ
- PEC-IWD/Current/Administrator/IWDGTL
- PEC-IWD/Current/Administrator/IWDIntegrateWFM
- PEC-IWD/Current/Administrator/IWDMailboxes
- PEC-IWD/Current/Administrator/IWDManager
- PEC-IWD/Current/Administrator/IWDMonitor
- PEC-IWD/Current/Administrator/IWDOfficeMailbox
- PEC-IWD/Current/Administrator/IWDPrioritization
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/Administrator/IWDRBAC
- PEC-IWD/Current/Administrator/IWDSettings
- PEC-IWD/Current/Administrator/IWDSetup
- PEC-IWD/Current/Administrator/IWDSummary
- PEC-IWD/Current/Administrator/IWDTestProvision