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Article > Product : Gplus Adapter for Siebel CRM or Intelligent Workload Distribution

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Standalone:
None (36) · No (58) · Yes (9)
productshort:
Draft:GASL (10) · Draft:PEC-IWD (43) · GASL (10) · PEC-IWD (40)
Platform:
None (58) · GenesysCloud (2) · GenesysEngage-cloud (41) · GenesysEngage_cloud (2)
ComingSoon:
None (41) · No (61) · Yes (1)
Role:
None (90) · Administrator (11) · Administrator, Developer (2)
DisplayName:
None (14) · Architecture (5) · High availability and disaster recovery (4) · Configure IWD (4) · New in this Release (4) · Before you begin (4) · After Call Work Timer (4) · Set up IWD (3)
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TocName:
None (44) · ACW Timer (2) · After Call Work Timer (2) · Common Changes (2) · Configure IWD (2) · Customization within Siebel IP 2017+ (2) · Frequently Asked Questions (2) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Monitor work items and emails (2) · New in this Release (4) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Selective Protection of Sensitive Data in Logs (2) · Set up Email (1) · Set up IWD (3) · Siebel IP2017 through IP 2019 support (2) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)
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Manual:
None (2) · Administrator (39) · Agent (6) · Deployment (14) · IWDDMPEGuide (20) · IWDPEGuide (22)
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None (99) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)
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None (98) · BO02 (3) · BO02, BO03 (2)
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None (84) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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