New in this Release

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This topic is part of the manual Gplus Adapter for Siebel CRM Deployment Guide for version 8.5 of Gplus Adapter for Siebel CRM.

Lists new features and feature enhancements in the Adapter releases and deployment impact.


The following new features or functionality are included in this 8.5.0 release:

Feature Affected Adapter Components
Siebel IP 2017, 2018, 2019, 2020, 2021 Support All; on 12/16/21, Genesys confirms support for IP 2020 and IP 2021.
Selective Protection of Sensitive Data in Logs Gplus Adapter for Siebel CRM Voice Component, Gplus Communication Server for Siebel CRM
After call work (ACW) Timer Gplus Adapter for Siebel CRM Voice Component

New Features Deployment

Table notes:

  • Articles of the “New” type can be read and applied as independent section. All procedures in this section are complete sufficient and should not be integrated into any other procedures. Just follow the procedure as provided.
  • Articles of the “Updated” type should be read and applied in parallel with corresponding PDF chapters. Procedures in these chapters may refer to legacy procedures and contain additional steps to them. Steps like “Doing step X of procedure Y do action Z” or “After the step X of procedure Y do sub-step Z” are possible there.
Released in Version Feature Name Article Type Date Released
8.5 After Call Work Timer New April 30, 2020
Selective Protection of Sensitive Data in Logs Updated
Siebel IP 2017 through IP 2021 support Updated
Innovations in customization within Siebel IP 2017 and higher New
Common Changes, Chapter 6: Deploying the Voice Component, QueryAddress Updated

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