Gplus Adapter for Siebel CRM Deployment Guide
From Genesys Documentation
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
|After Call Work Timer
|For the OpenUI mode only, the After Call Work (ACW) timer enables agents to see their remaining after call work time.
|Supplements or replaces information currently in the Gplus Adapter for Siebel CRM 8.0 Deployment Guide and the Supplement to Gplus Adapter for Siebel CRM 8.0 Deployment Guide.
|Innovations in customization within Siebel IP 2017 and higher
|Starting with Siebel IP 2017, take into account significant changes to customization techniques.
|New in this Release
|Lists new features and feature enhancements in the Adapter releases and deployment impact.
|Selective Protection of Sensitive Data in Logs
|Selective protection of sensitive data is improved with the ability to hide DTMF-related information (for example, digits) in Logs, via Communication Server options.
|Siebel IP 2017 through IP 2021 support
|Siebel IP2017, IP2018, IP2019, IP2020, IP2021 are supported.
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