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Article > Role : Administrator, Agent, Supervisor or Developer or Other & Manual : Administrator or Agent or ManageCC

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Standalone:
None (22) · No (396) · Yes (7)
productshort:
Draft:GAA (1) · Draft:PEC-AD (30) · Draft:PEC-AS (52) · Draft:PEC-CAB (17) · Draft:PEC-DC (10) · Draft:PEC-ES (12) · Draft:PEC-GPA (17) · Draft:PEC-GS (6) · Draft:PEC-IVR (7) · Draft:PEC-IWD (5) · Draft:PEC-PA (7) · Draft:PEC-REC (4) · Draft:PEC-REP (3) · Draft:PEC-WFM (48) · PEC-AD (28) · PEC-AS (52) · PEC-CAB (17) · PEC-DC (10) · PEC-ES (12) · PEC-GPA (17) · PEC-GS (5) · PEC-IVR (7) · PEC-IWD (3) · PEC-REC (4) · PEC-REP (3) · PEC-WFM (48)
Platform:
None (37) · GenesysCloud (6) · GenesysEngage-cloud (366) · GenesysEngage-onpremises (14) · GenesysEngage_cloud (2)
ComingSoon:
None (1) · No (423) · Yes (1)
Role: (Click arrow to add another value)
DisplayName:
Standard Responses (6) · Getting started (4) · Gplus Adapter for Salesforce (v9) (4) · Click-to-Dial (4) · Activity History (4) · Agent Assist tab (4) · Voicemail management (3) · DNs (3)
Other values:
TocName:
Getting started (4) · Click-to-Dial (4) · Activity History (4) · Standard responses (4) · Gplus Adapter for Salesforce (v9) (4) · None (3) · DNs (3) · Voicemail management (3)
Other values:
Dimension:
None (397) · ADResponse (4) · ADResponses (2) · CallbackClickToCall (6) · Journey (4) · Metrics (6) · sr (6)
Product:
None (6) · Agent Setup (104) · Agent Workspace (58) · Callback (34) · Digital Channels (15) · eServices Manager (24) · Genesys Agent Assist (1) · Genesys Recording, Quality Management, and Speech Analytics (8) · Genesys Softphone (11) · Gplus Adapter for Salesforce (34) · Intelligent Workload Distribution (7) · IVR Administration (14) · Platform Administration (7) · Reporting (6) · Workforce Management (96)
Manual: (Click arrow to add another value)
Application:
None (120) · Agent Setup (84) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (8) · Callback (34) · Designer (8) · intelligent Workload Distribution (2) · IVR Administration (14) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Recording (8) · Reporting Administration GCXI (2) · Workforce Administration (38) · Workforce Management (58)
UseCase:
None (422) · BO02 (3)
PEPageType:
None (425)

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