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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, GenesysCloud & Dimension : WebActions or None & Manual : Help or User & PEPageType: None

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The Settings menu (4) · View model accuracy (4) · Create and update users and roles (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · How to configure score expressions (3) · Create and update predictors (3) · Feature Analysis report (3) · Upload interaction and other data (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Agent Variance report (3)
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The Settings menu (4) · View model accuracy (4) · Create and update users and roles (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · How to configure score expressions (3) · Create and update predictors (3) · Feature Analysis report (3) · Upload interaction and other data (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Agent Variance report (3)
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