Drilldown: SMART UseCase

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SMART UseCase > Optional : BO02 or CE18 or Other or None

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MintyDocsVersion:
Current (118)
MintyDocsProduct:
None (2) · Genesys Use Cases (116)
MintyDocsManual:
GenesysCloud (25) · GenesysEngage-onpremises (59) · PureConnect (34)
ID:
CE29 (3) · CE07 (3) · CE37 (3) · CE41 (3) · CE18 (3) · CE16 (3) · CE11 (3) · CE31 (3) · CE09 (3)
Other values:
Title:
None (74) · Connect a Voice Interaction to the Right Resource (1) · Employee Performance (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist with Google Contact Center AI (1) · Genesys Agent Copilot (1) · Genesys Blended AI Bots (3) · Genesys Business Communications (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys Contact Center Orchestration (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Notifications (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Task Distribution (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (2) · Genesys Voice Services (1) · Genesys Voicebots (1) · Genesys Work Automation (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1) · Ressource Management (1)
Offering:
GenesysCloud (25) · GenesysEngage-onpremises (59) · PureConnect (34)
SellableItems:
None (52) · No sellable items (20) · CIM (18) · Genesys Infomart (11) · CIM (HA) (11) · Genesys Infomart - HA (optional) (11) · Please reference prerequisits (10) · Interaction Workspace (9) · Genesys Interactive Insights (9) · SIP Business Continuity (Optional) (7) · Please see prerequisits (7) · SIP Interaction HA (optional) (7) · CIM HA (Optional) (7) · SIP Interaction (6) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (5) · Advanced Server (5) · Genesys InfoMart (Optional) (5) · Intelligent Automation Omnichannel Self-Service (5) · GVP HA (optional) (5) · Conversation Manager (5)
Other values:
RequiresAll:
None (93) · BO02 (2) · CE01 (5) · CE02 (2) · CE07 (3) · CE11 (1) · CE12 (1) · CE18 (2) · CE31 (2) · CE43 (2) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)
RequiresOr:
None (75) · BO02 (2) · BO03 (2) · BO04 (1) · CE01 (16) · CE01-S4B (4) · CE02 (14) · CE16 (6) · CE18 (11) · CE19 (4) · CE21 (1) · CE22 (1) · CE29 (7) · CE31 (1) · CE34 (6) · CE43 (3) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)
Optional: (Click arrow to add another value)
Exceptions:
None (116) · CE03 (1) · CE07 (1) · CE08 (1) · CE09 (1) · CE10 (1) · CE11 (1) · CE12 (2) · CE27 (1) · CE28 (1) · CE31 (1) · CE41 (1)
Requires:
None (118)
Video:
None (99) · 312195823 (1) · 383260904 (1) · 390961231 (1) · 396472805 (1) · 398264777 (1) · 402727717 (1) · 407614711 (1) · 412786353 (1) · 426274918 (1) · 426300472 (1) · 443291013 (1) · 463028065 (1) · 468979114 (1) · 473349437 (1) · 484607951 (1) · 499587183 (1) · 526149198 (1) · 559066483 (1) · 641804199 (1)
DocVersion:
None (3) · 1.0.0 (2) · 1.0.1 (1) · 1.0.2 (2) · 1.0.5 (1) · 1.1.1 (1) · 1.1.2 (2) · 1.1.4 (2) · 1.4.0 (1) · 2.1.4 (1) · V 1.0.0 (12) · v 1.0.1 (12) · v 1.0.2 (13) · v 1.0.3 (10) · v 1.0.4 (4) · V 1.0.8 (1) · V 1.1.1 (7) · v 1.1.2 (4) · v 1.1.3 (6) · v 1.1.4 (6) · v 1.1.5 (2) · v 1.2.1 (1) · v 1.2.3 (2) · v 1.2.4 (4) · v 1.2.5 (2) · v 2.0.0 (1) · v 2.2.1 (1) · v. 1.2.1 (1) · v1.0.0 (2) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.0.5 (1) · ver 1.1.2 (2) · version 1.0.2 (1) · version 1.1.4 (1) · versions 1.2.4 (1)

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