Drilldown: SMART UseCase

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SMART UseCase > DocVersion : v 1.0.4 or Other

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MintyDocsVersion:
Current (115)
MintyDocsProduct:
None (1) · Genesys Use Cases (114)
MintyDocsManual:
GenesysCloud (24) · GenesysEngage-onpremises (58) · PureConnect (33)
ID:
CE29 (3) · CE07 (3) · CE41 (3) · CE18 (3) · CE16 (3) · CE11 (3) · CE09 (3) · CE31 (3) · CE37 (3)
Other values:
Title:
None (73) · Connect a Voice Interaction to the Right Resource (1) · Employee Performance (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist with Google Contact Center AI (1) · Genesys Agent Copilot (1) · Genesys Blended AI Bots (3) · Genesys Business Communications (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Notifications (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Task Distribution (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (2) · Genesys Voice Services (1) · Genesys Voicebots (1) · Genesys Work Automation (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1) · Ressource Management (1)
Offering:
GenesysCloud (24) · GenesysEngage-onpremises (58) · PureConnect (33)
SellableItems:
None (50) · No sellable items (20) · CIM (17) · Genesys Infomart - HA (optional) (11) · Genesys Infomart (11) · CIM (HA) (11) · Please reference prerequisits (10) · Genesys Interactive Insights (9) · Interaction Workspace (9) · Please see prerequisits (7) · SIP Business Continuity (Optional) (7) · SIP Interaction HA (optional) (7) · SIP Interaction (6) · CIM HA (Optional) (6) · Conversation Manager (5) · Intelligent Automation Omnichannel Self-Service (5) · Advanced Server (5) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (5) · GVP HA (optional) (5)
Other values:
RequiresAll:
None (90) · BO02 (2) · CE01 (5) · CE02 (2) · CE07 (3) · CE11 (1) · CE12 (1) · CE18 (2) · CE31 (2) · CE43 (2) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)
RequiresOr:
None (72) · BO02 (2) · BO03 (2) · BO04 (1) · CE01 (16) · CE01-S4B (4) · CE02 (14) · CE16 (6) · CE18 (11) · CE19 (4) · CE21 (1) · CE22 (1) · CE29 (7) · CE31 (1) · CE34 (6) · CE43 (3) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)
Optional:
None (90) · BO02 (2) · BO03 (1) · BO06 (1) · CE01 (4) · CE02 (2) · CE03 (2) · CE07 (5) · CE08 (1) · CE09 (3) · CE11 (2) · CE12 (1) · CE16 (7) · CE18 (4) · CE19 (3) · CE20 (2) · CE22 (2) · CE27 (1) · CE28 (2) · CE29 (2) · CE31 (2) · CE34 (1) · CE37 (2) · CE41 (2) · CE43 (2) · EE14 (2) · EE31 (2) · OP04 (1) · WE01 (1) · WE02 (1)
Exceptions:
None (113) · CE03 (1) · CE07 (1) · CE08 (1) · CE09 (1) · CE10 (1) · CE11 (1) · CE12 (2) · CE27 (1) · CE28 (1) · CE31 (1) · CE41 (1)
Requires:
None (115)
Video:
None (96) · 312195823 (1) · 383260904 (1) · 390961231 (1) · 396472805 (1) · 398264777 (1) · 402727717 (1) · 407614711 (1) · 412786353 (1) · 426274918 (1) · 426300472 (1) · 443291013 (1) · 463028065 (1) · 468979114 (1) · 473349437 (1) · 484607951 (1) · 499587183 (1) · 526149198 (1) · 559066483 (1) · 641804199 (1)
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