Drilldown: Article

None (85) · No (71) · Yes (3)

Draft:BDS (57) · Draft:PEC-IWD (37) · Draft:PEC-REC (25) · PEC-IWD (35) · PEC-REC (5)

None (119) · GenesysCloud (2) · GenesysEngage-Cloud (27) · GenesysEngage_cloud (2) · PureEngage (9)

None (91) · No (67) · Yes (1)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (16) · Architecture (5) · Configure IWD (4) · High availability and disaster recovery (4) · Get started (4) · Before you begin (4)

Other values: ; About IWD About IWD Data Mart Action Items Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice Administrator Roles ASR ports ASR/TTS Billing Data Server User's Guide Business unit billing breakout Callback seats Cloud Contact Center Supervisor Seat Coaching Configuration: the Control utility Configure IWD Data Mart Configure the Browser Deploy IWD Deploy IWDDM Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Enabled / concurrent seats detailed report Export Trending Data FAQs Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Interaction Recording 8.5.2 Genesys Interaction Recording Solution Guide Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How BDS works How IWD works Intelligent Workload Distribution (IWD) Interaction Transcript Introduction to SpeechMiner IVR Log into SpeechMiner Logging Media Player Metric statistics Metrics Monitor work items and emails New in this Release Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Prepare for Office 365 integration Profile Permissions Quality Management Recording Methods Reports Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email Set up IWD SIP voicemail SpeechMiner Deployments SpeechMiner Menu Reference Subscription design Task routing Test IWD provisioning Third-party work items Tools Topics Categories and Programs TTS ports Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Voice 1 bundle Voice 2 bundle Voicemail WFO What's New in the Billing Data Server User's Guide Workforce Optimization Workspace

None (67) · Upgrade, rollback, or uninstall (4) · Intelligent Workload Distribution (3) · WFO (2) · View Summary (2) · Set up IWD (2) · Prepare for Office 365 integration (2) · Test IWD provisioning (2) · Frequently Asked Questions (2) · Monitor work items and emails (2) · Search, display, manage, and update work items (2) · Use Workload Manager (2) · View, edit, and create Categories and Rules (2) · Configure IWD (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Roles and privileges for Workload Manager users (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Billing Data Server User's Guide Business unit billing breakout Callback seats Cloud Contact Center Supervisor Seat Configuration: the Control utility Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Enabled / concurrent seats detailed report Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How BDS works IVR Measurements Metric statistics Metrics Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Set up Email SIP voicemail Subscription design Task routing Third-party work items TTS ports View and set IWD global options Voice 1 Voice 2 Voicemail What's New in the Billing Data Server User's Guide Workspace

None (155) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (4) · Admin (17) · Administrator (36) · deploy (3) · IWDDMPEGuide (18) · IWDPEGuide (20) · User (61)

None (157) · Agent Setup, Platform Administration (2)

None (159)

None (144) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)