Drilldown: Article

None (4) · No (86) · Yes (10)

Draft:PEC-Agent (1) · Draft:PEC-Chat (1) · Draft:PEC-IVR (8) · Draft:PEC-OU (33) · Draft:PEC-REP (6) · Draft:PEC-Voice (1) · PEC-Agent (1) · PEC-Chat (1) · PEC-IVR (8) · PEC-OU (33) · PEC-REP (6) · PEC-Voice (1)

None (2) · GenesysEngage-cloud (98)

None (8) · No (92)

Administrator (78) · Administrator, Agent (2) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (4) · Administrator, Supervisor (4) · Agent (2) · Supervisor (8)

Agent Group Membership Details Report (4)

Other values: ; Advanced Input - Preprocessing Apply Treatments Assign Weights to Contact Lists Call Browser report filters Campaign Structure and Terminology Campaigns Compliance Configure a Dashboard Row Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage User-defined Field Labels Creating and managing DID Groups CX Contact Analytics CX Contact Basics CX Contact Channels Dashboard report filters Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Enterprise IVR Get started GVP PaaS How Chat works How IVR works How Outbound works How Voice works Import Specification Files Import, Export, and Manage Contact Lists IVR Administration Lists Manage Consent Lists Manage DID Groups with IVR Administration Operational report filters Partition-based Access Controls Provision IVR Profiles yourself Provisioning IVR profiles yourself Role-based Access Controls SCXML-based Treatments Search for and Manage Contacts Time Zone Assignment VAR report filters View Campaign Statistics

None (4) · Agent Group Membership Details Report (4)

Other values: ; Advanced Input - Preprocessing Apply Treatments Assign Weights to Contact Lists Call Browser report filters Campaign Structure and Terminology Campaigns Compliance Configure a Dashboard Row Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage User-defined Field Labels Creating and managing DID Groups CX Contact Analytics CX Contact Basics CX Contact Channels Dashboard report filters Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Enterprise IVR GVP PaaS How Chat works How IVR works How voice works Import Specification Files Import, Export, and Manage Contact Lists IVR Administration Lists Manage Consent Lists Manage DID Groups with IVR Administration Operational report filters Partition-based Access Controls Provision IVR Profiles yourself Provisioning IVR profiles yourself Role-based Access Controls SCXML-based Treatments Search for and Manage Contacts Time Zone Assignment VAR report filters View Campaign Statistics

None (100)

Agent (2) · Chat (2) · IVR Administration (16) · Outbound (CX Contact) (66) · Reporting (12) · Voice (2)

None (10) · Administrator (14) · CXContact (64) · GVP (8) · RPRT (4)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (94) · CE01 (2) · CE01, CE02, CE03 (2) · CE09,CE10 (2)

None (100)