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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Product : Genesys Predictive Engagement or Genesys Predictive Routing or Solutions & UseCase : CE37 or ce18, ce31 or None

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Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · What you can monitor (4) · The Settings menu (4) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · Create and update predictors (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · Upload interaction and other data (3) · Feature Analysis report (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · An agent's experience in Genesys Multicloud CX (3) · View uploaded datasets (3)
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