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Article > Role : Administrator, Agent, Supervisor or Other & Manual : PEGuide or None

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Standalone:
No (2) · Yes (79)
productshort:
Draft:Solution (8) · Draft:WID (5) · Solution (4) · Draft:PEC-WFM (3) · PEC-WFM (3) · PEC-Agent (3) · WID (3) · Draft:PEC-Agent (3) · Draft:PEC-AD (2) · PEC-AD (2) · Draft:PEC-GS (2) · Draft:PEC-OU (2) · PEC-GS (2)
Other values:
Platform:
None (18) · Genesys Multicloud CX (3) · GenesysEngage-cloud (57) · GenesysEngage-onpremises (3)
ComingSoon:
None (2) · No (79)
Role: (Click arrow to add another value)
DisplayName:
Other values:
TocName:
None (20) · Accessibility for Agent Workspace (2) · Agent 101 (2) · AutoSolutions (2) · Callback (2) · Callback Widget (2) · Co-browse (2) · Deploying Widgets (1) · Email (2) · Engage Widget (1) · Enhanced 911 (E911) Emergency Dialing Solution Guide (2) · File-based call recording connector (1) · Genesys Predictive Engagement in Genesys Engage on-premises (2) · Gplus Adapter SF (2) · How Agent Workspace works (2) · How Chat works (2) · How Digital Channels works (2) · How Genesys Softphone works (2) · How IVR works (2) · How IWD works (2) · How Recording, Quality Management and Speech Analytics works (2) · How reporting works (2) · How routing works (2) · How voice works (2) · How Widgets works (2) · How Workforce Management works (2) · Microsoft Teams integration (1) · Outbound Quick Start: Load a New Sub-campaign and Make a Call (1) · Reporting (1) · Supervisor 101 (2) · Using Predictive Engagement in Genesys Multicloud CX (2) · Voicemail for agents and supervisors (2) · WebChat Widget (2) · WFM Web Content Accessibility (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)
Dimension:
None (80) · OSHelp (1)
Product:
Administrator (1) · Agent (6) · Agent folder (1) · Agent Setup (2) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · Outbound (CX Contact) (3) · Reporting (2) · Routing and Designer (2) · Solutions (12) · Supervisor (2) · System-Level Documentation (2) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (6)
Manual: (Click arrow to add another value)
Application:
None (33) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · IVR Administration (4) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (61) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (80) · 55cef4ff-9306-4313-8fd8-377282a38478 (1)

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