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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, PureConnect, GenesysCloud or GeneysyEngage_cloud or PureEngage or None & TocName : Configuration or Prerequisites or None & Dimension : Sessions or None & UseCase : CE01, CE02, CE03 or None

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