Genesys Engage Cloud Private Edition Release Notes
From Genesys Documentation
This topic is part of the manual Genesys Multicloud CX Release Notes for version Current of Genesys Multicloud CX Release Notes.
Contents
These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
Latest release per service
| Service | Released on | Release Number | Highlights |
|---|---|---|---|
| Agent Setup | July 23, 2021 | ||
| Agent Workspace | October 29, 2021 | ||
| Callback | April 07, 2022 | ||
| Callback | June 30, 2021 | 100.0.000.0008 | |
| Digital Channels | October 18, 2021 | 100.0.100.4599 | |
| Digital Channels | October 29, 2021 | 100.0.099.4229 | |
| Digital Channels | October 29, 2021 | 100.0.099.4229 | |
| Digital Channels APIs | June 30, 2021 | ||
| September 14, 2021 | |||
| Genesys CX Insights | July 25, 2022 | ||
| Genesys CX Insights | October 04, 2021 | 100.0.023.0000 | |
| Genesys Pulse | April 07, 2022 | ||
| Genesys Pulse | June 23, 2022 | ||
| Genesys Pulse | September 17, 2021 | ||
| Genesys Softphone | May 11, 2022 | ||
| Genesys Widgets | July 07, 2022 | ||
| GVP Reporting Server | June 30, 2021 | 9.0.048.18 | |
| GVP Service Discovery | September 15, 2021 | ||
| Intelligent Workload Distribution | February 24, 2022 | ||
| Intelligent Workload Distribution | March 28, 2022 | ||
| Intelligent Workload Distribution API | March 31, 2022 | ||
| IWD Data Mart | March 28, 2022 | ||
| Recording, QM and Interaction Analytics | February 02, 2022 | ||
| Recording, QM and Interaction Analytics | March 28, 2022 | ||
| Telemetry Services | May 02, 2022 | ||
| Universal Contact Service | February 08, 2022 | ||
| Universal Contact Service | July 08, 2022 | ||
| Universal Contact Service | July 25, 2022 | ||
| Universal Contact Service | March 28, 2022 | ||
| Universal Contact Service | March 28, 2022 | ||
| Universal Contact Service | September 15, 2021 | ||
| Voice Agent State Service | December 17, 2021 | ||
| Voice Agent State Service | June 30, 2021 | 9.0.000.10 | |
| Voice Agent State Service | October 31, 2021 | ||
| Voice SIP Cluster Service | June 30, 2022 | ||
| Voice SIP Cluster Service | September 30, 2021 | ||
| Voice Tenant Service | February 22, 2022 | ||
| Voice Tenant Service | June 23, 2022 | ||
| Voice Tenant Service | July 07, 2022 | ||
| Voice Tenant Service | September 09, 2021 | ||
| Voice Voicemail Service | August 31, 2021 | ||
| Voice Voicemail Service | May 24, 2022 | ||
| Workforce Management | February 01, 2022 |
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