ATC/Current/SDK/Display icons in the Journey gadget

Learn how to use the SDK to display icons for tracked visitor behavior on the Journey map.

Feature coming soon: Web messaging

This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.

About the icons

Use the ac('record') method to display a Genesys Predictive Engagement icon on the Visit journey map (admin view) when a visitor completes a tracked behavior.

Available icons

• Purchase-related icons
• Form-related icons
• Journey-related icons

Code example

This code example shows how to use ac('record') to display the Product added icon in the Visit journey map (admin view) when a visitor adds a t-shirt to their shopping cart.

ac('record', 'product_added', [optionalExtraDataObject]
ac('record', 'product_added', { name: 't-shirt', id: 'hkds9d8j', price: '$45.45' });

Purchase-related icons

Icon	Tooltip text	Description	Name
	Product added to cart	Visitor added a product to their shopping cart.	"product_added"
	Product removed from cart	Visitor removed a product from their shopping cart.	"product_removed"
	Checkout complete	Visitor completed the purchase of the items in their shopping cart.	"product_purchased"

Form-related icons

Important

You can display the icons in this section using ac('record') or auto form tracking.

Icon	Tooltip text	Description	Name
	Form submitted	Visitor submitted a form.	"form_submitted"
	Form abandoned	Visitor navigated away from a form before completing it.	"form_abandoned"

Miscellaneous icons

Icon	Tooltip text	Description	Name
	Searched	Visitor searched for the string shown in the tooltip.	"search_performed"