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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (223) · Administrator (32) · Administrator, Agent, Developer (1)

Prerequisites (4) · Logging In (2) · Personal Development Review (2) · Managing and Viewing Crystal Reports (2) · 3rd Party and Open Source Software Used (2) · DNA (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Advanced Input - Preprocessing Appendix 1: Optional Components Apply Phone Number Filters Apply Treatments Archiving and Forgetting Users Assessment Report Assign Weights to Contact Lists Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Azure Deployment Billing Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Certificates Changing Service Account Password Command Line Installation Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configuring a CSV File as Data Source Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring IIS Configuring OrgData Configuring the Services Configuring WFM Fields as Data Source Configuring WFM Settings Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Creating Templates Associated to Roles Creating the Services Crystal Report Default Value Records Custom Domains CX Contact Analytics CX Contact Basics CX Contact Channels Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Define the Calling Window (Time Constraints) Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Delivery and Retry Options Deploying new localization files to your system Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes DNA Comparison DNA Connection error when upgrading to 9.0.x DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Environment Event Settings Exported Portal Users Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Filters Firewall Requirements General Operations General Settings Genesys EWM Learning Item Integration Genesys Skills Management API Guide Genesys Skills Management Knowledge Base Articles Getting Started with CX Contact Groups GSM Architecture Hierarchy Import Functionality How Outbound works HTTPS Support Import / Export a Dashboard and Panels Import KPI Data Import Specification Files Import, Export, and Manage Contact Lists Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Install or Upgrade process Installation and Setup Installed Applications and Databases Installing Data Uploader Installing Language Packs Job Record Dashboard Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items License Validation Licensing Lists LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Lost lead zeros when importing Orgdata Manage Assessments Manage Consent Lists Manage Hierarchy Manage Suppression Lists Managing Base Data Definitions with Excel Managing Global Events Managing Global Settings Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data Monitoring Applications and Services My DNA New Calculated Data Form Nice IEX Orgdata Tips Objective Actions Screen Optional Command Line Parameters Org Data Setup OrgData Outbound Schedules Dashboard Overview Pacing and Optimization Partition-based Access Controls PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Performance DNA Moodle Integration Setup Guide Personal Development Reviews Post upgrade steps Preloading Record Dashboard Printing an Assessment Problem Handling Process OrgData Product Version Dependencies Protocols and Ports PureConnect Billing Configuration PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Required changes to api.config in order to work through a proxy Restore Branding to Defaults Restricting Report Results Role-based Access Controls Rules-based Assignments Running OrgData Running the application Salesforce Billing Configuration Schedules Scheduling the Data Uploader to run daily SCXML-based Treatments Search for and Manage Contacts Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Settings Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute SMS/EMAIL Record Dashboard Strand Selector System Settings Taking an Assessment Teleopti Orgdata Tips The Timeseries Graph Time Zone Assignment Types of Assessments Unable to view PDF nudges Update Routing Skills from DNA Updates to Microsoft Framework 4.6 may break Crystal Reports Updating Base Data Definitions from a Spreadsheet User Actions Dashboard User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View Campaign Statistics View of Calculated Data Viewing Feedback Results Viewing PureConnect Billing Viewing Reports Viewing Results Widgets

Prerequisites (4) · Logging In (2) · Personal Development Review (2) · Managing and Viewing Crystal Reports (2) · DNA (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Advanced Input - Preprocessing Appendix 1: Optional Components Apply Phone Number Filters Apply Treatments Archiving and Forgetting Users Assessment Report Assign Weights to Contact Lists Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Azure Deployment Billing Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Call Result Record Dashboard Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Certificates Changing Service Account Password Command Line Installation Compliance Compliance Tools Configure a Dashboard Configure a Dashboard Row Configuring a CSV File as Data Source Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring IIS Configuring OrgData Configuring the Services Configuring WFM Fields as Data Source Configuring WFM Settings Contact History Record Dashboard Contact List Formats, Fields, and Tables Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Creating Templates Associated to Roles Creating the Services Crystal Report Default Value Records Custom Domains CX Contact Analytics CX Contact Basics CX Contact Channels Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Define the Calling Window (Time Constraints) Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Delivery and Retry Options Deploying new localization files to your system Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes DNA Comparison DNA Connection error when upgrading to 9.0.x DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Environment Event Settings Exported Portal Users Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Filters Firewall Requirements General Operations General Settings Genesys EWM Learning Item Integration Genesys Skills Management API Guide Genesys Skills Management Knowledge Base Articles Getting Started Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Import / Export a Dashboard and Panels Import KPI Data Import Specification Files Import, Export, and Manage Contact Lists Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Install or Upgrade process Installation and Setup Installed Applications and Databases Installing Data Uploader Installing Language Packs Job Record Dashboard Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items License Validation Licensing Lists LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Lost lead zeros when importing Orgdata Manage Assessments Manage Consent Lists Manage Hierarchy Manage Suppression Lists Managing Base Data Definitions with Excel Managing Global Events Managing Global Settings Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data Monitoring Applications and Services My DNA New Calculated Data Form Nice IEX Orgdata Tips Objective Actions Screen Optional Command Line Parameters Org Data Setup OrgData Outbound Schedules Dashboard Overview Pacing and Optimization Partition-based Access Controls PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Performance DNA Moodle Integration Setup Guide Personal Development Reviews Post upgrade steps Preloading Record Dashboard Printing an Assessment Problem Handling Process OrgData Product Version Dependencies Protocols and Ports PureConnect Billing Configuration PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Required changes to api.config in order to work through a proxy Restore Branding to Defaults Restricting Report Results Role-based Access Controls Rules-based Assignments Running OrgData Running the application Salesforce Billing Configuration Schedules Scheduling the Data Uploader to run daily SCXML-based Treatments Search for and Manage Contacts Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Settings Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute SMS/EMAIL Record Dashboard Strand Selector System Settings Taking an Assessment Teleopti Orgdata Tips The Timeseries Graph Third party Time Zone Assignment Types of Assessments Unable to view PDF nudges Update Routing Skills from DNA Updates to Microsoft Framework 4.6 may break Crystal Reports Updating Base Data Definitions from a Spreadsheet User Actions Dashboard User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View Campaign Statistics View of Calculated Data Viewing Feedback Results Viewing PureConnect Billing Viewing Reports Viewing Results Widgets

None (256)

Genesys Skills Management (199) · Outbound (CX Contact) (57)

None (5) · ADInst (4) · Admin (5) · AIUG (25) · AzInst (4) · CXContact (55) · KBA (11) · Loc (4) · PDNAA (117) · PDNAM (4) · PDNAU (8) · SOO (9) · TPOSR (1) · UEA (4)

None (223) · CX Contact (33)

None (255) · CE01 (1)

None (256)