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None (1688) · Administrator, Supervisor (4) · Supervisor (4)

None (119) · Architecture (22) · High availability and disaster recovery (11) · iWD Metrics (7) · Before you begin (7) · User Data Example Attributes (6) · Agent folder (6) · User Data Call Survey Attributes (6) · Agent metrics (6) · Time Attributes (6) · Deprecation-AllNotices (6) · Service Objects Attributes (6) · Agent Attributes (6) · iWD folder (6)

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None (1397) · Callback reports (5) · Outbound Contact reports (5) · Agent Login-Logout Details Report (5) · Agent Group Membership Details Report (5) · Agent State Details Report (5) · Genesys Multicloud CX Prerequisites (4)

Other values: ; About About the Genesys Predictive Engagement gadgets About the plugin About This Database Reference Administrator Tasks Agent Activity Business Result report Agent Adherence Report Metrics and End Notes Agent Details Activity Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Reason Code Details report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent Statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Time report Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports Appendix: Supported Encodings Application Duration Report Application Summary Report Architecture Blocks Summary Report Business Metrics Executive Report Business Results reports Calendar Management Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Configuration Configure IWD Configure the plugin Contact Center Dashboard Contact Center Performance Report Metrics Contact List Effectiveness Report Contact_Attempt Subject Area Customer Perspective Report Customer Segment Service Level Dashboard Dashboards Database Maintenance Deploy the tracking snippet Deploy the URS Strategy Subroutines Designer reports Details reports Developer Console Dimension tables Email reports Enabling Wait-lists eServices Statistics ETL Audit Dashboard Fact tables Facts Subject Area Forecasting Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX Genesys Multicloud CX reports GPR Glossary Terms (Internal Use-Not for Publication) Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) How can I use templates to simplify widget creation? How do CX Insights reports explain what is happening in my contact center? How do I use formulas to customize reports? How Does GPR Score Agents? How Pacing works Install and Configure Predictive Routing Install the plugin Installation Integrate with Genesys Routing Interaction Flow Details report Interaction Flow Report Interaction Handling Attempt Details report Interaction Handling Attempt Report Interaction Subject Area Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interaction_Resource Subject Area Interaction_Resource_State Subject Area Managing Overtime Media namespace Mediation_Segment Subject Area Milestone Summary Report Monitoring Performance and Adherence Multi-Forecasting Primer New in the Info Mart Database Operational report filters Operations: Updating, Maintenance, Logging, Troubleshooting Overlays Primer Place_Group Subject Area Populating Genesys Info Mart data Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare for Office 365 integration Prerequisites Query examples Queue Dashboard Queue Outline Report Queue Statistics Queue Summary Customer Segment report Queue Summary Report Queues reports R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Roles and privileges for Workload Manager users Routing Scenarios Using GPR R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM Sizing Guide Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Strategy Subroutines Monitoring and Logging Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Supervisor access and metering Supervisor Dashboard Survey Answer Report Survey Statistics Report System namespace System Requirements, Pre-Requisites, and Planning Task Age Dashboard Task Routing dashboards Task Volume Dashboard Template function library Test IWD provisioning The Genesys Predictive Engagement tab Time Off Primer Time-Off Bidding Transfer Detail Report Troubleshooting User Security Using E-mail Notifications in WFM Using WFM Task Sequences VAR report filters View Summary Voice Voice namespace WFM Metrics WFM Primers What historical reports are available in Genesys CX Insights? Workforce Management Workforce Management ETL Database Reference

None (1652) · AgentDesktopHelm (2) · AuthenticationHelm (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (2) · ReportingAnalyticsHelm (2) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

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Other values: ; AdminGuide AgentGuide CXCPEGuide DevConsole Developer Developers Event GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GVP GVPPEGuide IWDDMPEGuide IWDPEGuide IXNPEGuide PEGuide PulseMetricsLibrary PureConnect RAAPEGuide ReleaseNote RT SCAPI SDK STRMSPEGuide User VMEventsandModels VMPEGuide WDEPlugin WWEPEGuide

None (1688) · IVR Administration (4) · Reporting, Reporting GCXI (4)

None (1696)

None (1674) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (15) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (7)