Drilldown: Article

None (61) · No (77) · Yes (2)

DES (8) · Draft:BDS (57) · Draft:DES (13) · Draft:GDE (15) · Draft:PEC-REC (2) · Draft:PEC-ROU (3) · Draft:POR (5) · Draft:QNA (1) · Draft:Solution (2) · GDE (30) · PEC-REC (2) · QNA (1)

None (65) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (20) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-onpremises (2) · GenesysEngage-onpremises, GenesysCloud (4) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)

None (64) · No (74) · Yes (1)

None (137) · Administrator (2)

None (12) · Intents (3) · Overview (3) · Create your first chat bot (3) · Utterances (3) · Confirmations (3)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice Adding Knowledge to your bot Analysing your chat bot's performance ASR ports ASR/TTS Billing Data Server User's Guide Bots Business unit billing breakout Callback seats Change Persona block Classify Block Cloud Contact Center Supervisor Seat Configuration: the Control utility Configure the bot Configuring your bot Connection Parameters Delivery Receipts Designer MicroApps Designer Store Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Domains Enabled / concurrent seats detailed report Entities Export Trending Data File size limitations General Notes Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Multicloud CX Email Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Getting Started GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How BDS works Identification & Verification Improving your bot Improving your domain model Intelligent Workload Distribution (IWD) Intent Disambiguation IVR Metric statistics Metrics Microsoft Teams High-Level Architecture Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Send SMS block SIP voicemail Slots Slots and Slot Types SMART Inbound Voice Routing Application Subscription design Supported Languages Tag-Length-Value (TLV) Parameters Task routing Terminate Block (Digital) Terminate Call Block Test Testing your bot Testing your Chat Bot Third-party work items Troubleshooting TTS ports User Guide Versioning Bots Voice 1 bundle Voice 2 bundle Voicemail WFO What's New in the Billing Data Server User's Guide Workforce Optimization Working with Bots Working with Intent Accuracy Report Workspace

None (45) · Create your first bot (3) · Intent Accuracy Report (2) · File size limitations (2) · SMART Inbound Voice Routing Application (2) · Testing your bot (2) · Genesys Multicloud CX Email (2) · Send SMS block (2) · Troubleshooting (2) · Intent Disambiguation (2) · Classify Block (2) · Change Persona block (2) · Versioning bots (2) · WFO (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Billing Data Server User's Guide Business unit billing breakout Callback seats Cloud Contact Center Supervisor Seat Configuration: the Control utility Connection Parameters Delivery Receipts Designer MicroApps Designer Store Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Enabled / concurrent seats detailed report General Notes Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview Getting Started GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How BDS works Identification & Verification Intelligent Workload Distribution IVR Measurements Metric statistics Metrics Microsoft Teams High-Level Architecture Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Subscription design Supported languages Tag-Length-Value (TLV) Parameters Task routing Terminate Block (Digital) Terminate Call Block Testing your Bot Third-party work items TTS ports Voice 1 Voice 2 Voicemail What's New in the Billing Data Server User's Guide Workspace

None (139)

None (1) · Billing Data Service (57) · Designer (21) · Genesys Dialog Engine (45) · Genesys Messaging Aggregation (5) · Genesys Recording, Quality Management, and Speech Analytics (4) · QnA Service (2) · Routing and Designer (3) · Solutions (1)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (139)

None (139)