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Article > Role: None & Product : Genesys Data Layer or Intelligent Workload Distribution

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Standalone:
None (35) · No (65) · Yes (7)
productshort:
Draft:GDL (17) · Draft:PEC-IWD (36) · GDL (18) · PEC-IWD (34)
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None (49) · GenesysCloud (2) · GenesysEngage-cloud (56)
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None (16) · Architecture (5) · Before you begin (4) · Configure IWD (4) · High availability and disaster recovery (4) · Deployment Guide (3)
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None (66) · About this guide (3) · Configure IWD (2) · Frequently Asked Questions (2) · Intelligent Workload Distribution (2) · Monitor work items and emails (2) · Overview (2) · Prepare for Office 365 integration (2) · Prepare for Operating System (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (2) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2)
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