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Article > Product : Agent folder or Developer or Intelligent Workload Distribution

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Standalone:
None (43) · No (103) · Yes (13)
productshort:
Draft:Developer (2) · Draft:PEC-Developer (58) · Draft:PEC-IWD (43) · PEC-Developer (15) · PEC-IWD (40) · User:Tgilchri (1)
Platform:
None (99) · GenesysCloud (2) · GenesysEngage-cloud (55) · GenesysEngage-onpremises (1) · GenesysEngage_cloud (2)
ComingSoon:
None (70) · No (88) · Yes (1)
Role:
None (138) · Administrator (12) · Administrator, Developer (2) · Developer (7)
DisplayName:
None (18) · Architecture (5) · Configure IWD (4) · High availability and disaster recovery (4) · Before you begin (4) · Voice namespace (3) · System namespace (3) · Set up IWD (3) · Service Client API (3) · Interaction namespace (3) · Email namespace (3) · Developer Sandbox (3) · Media namespace (3) · Agent namespace (3) · Configuration namespace (3)
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TocName:
None (87) · Agent namespace (3) · Configuration namespace (3) · Configure IWD (2) · Developer Console (1) · Developer Sandbox (2) · Email namespace (3) · Frequently Asked Questions (2) · Genesys Multicloud CX APIs (1) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · Interaction namespace (3) · IWD Queries (2) · Media namespace (3) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Reporting (1) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Service Client API (3) · Set up Email (1) · Set up IWD (3) · System namespace (3) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Voice namespace (3)
Dimension:
None (151) · Journey (8)
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Manual:
None (10) · Administrator (51) · Developers (1) · IWDDMPEGuide (20) · IWDPEGuide (22) · SCAPI (24) · WebAPIs (31)
Application:
None (155) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)
UseCase:
None (154) · BO02 (3) · BO02, BO03 (2)
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None (140) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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