Genesys Multicloud CX Web-based API Reference

This guide provides an overview of Genesys Multicloud CX web-based APIs. The Introduction to Engage Cloud APIs provides generic information you will find helpful when working with these APIs. Once you have reviewed that content, details about specific APIs are provided on the following pages:

Authentication Overview

• Authentication API

CX Contact Service Overview

• Administration
• Analytics
• Automation jobs
• Callerid-sets
• Campaigns
• Compliance
• Contact-lists
• Dial
• Environment
• Labels
• Mapping-schemas
• Metadata
• Outbound schedules
• Profiles
• Security
• Specifications
• Templates

Cloud Data Download Service Overview

Warning

The Cloud Data Download Server (CDDS) API has been deprecated. Please use the User Data Management API instead.

• Cloud Data Download Service API

Consumer Messaging Overview

• Chat session

Engagement Overview

• Availability
• Call-in
• Callbacks
• Estimated-wait-time
• Queue-status
• Statistics

Intelligent Workload Distribution Overview

• Actions
• Basic
• Search

Interactions Webhook Overview

• Interactions Webhook

Provisioning Overview

• Session
• Objects
• Operations
• Capacity-rules
• Email-settings
• Export
• Import
• Notifications
• Options
• Recording-certificates
• Settings
• Statistics
• Storage
• Users-deprecated
• Whitelist

Secure Email Overview

• Secure email

Statistics Overview

• Statistics API
• Statistics Notifications API

Task Routing Overview

• Openmedia API

Third-Party Messaging Overview

• Third-Party Messaging API
• Third-Party Messaging Webhook

User Data Management Overview

• User Data Management API

Workspace Overview

• Session
• Voice
• Media
• Chat
• Notifications
• Reporting
• Targets