Genesys Multicloud CX Web-based API Reference

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This manual is for version Current of Developer.


This guide provides an overview of Genesys Multicloud CX web-based APIs. The Introduction to Engage Cloud APIs provides generic information you will find helpful when working with these APIs. Once you have reviewed that content, details about specific APIs are provided on the following pages:

Authentication Overview

CX Contact Service Overview

Cloud Data Download Service Overview

Warning
The Cloud Data Download Server (CDDS) API has been deprecated. Please use the User Data Management API instead.

Consumer Messaging Overview

Engagement Overview

Intelligent Workload Distribution Overview

Interactions Webhook Overview

Provisioning Overview

Secure Email Overview

Statistics Overview

Task Routing Overview

Third-Party Messaging Overview

User Data Management Overview

Workspace Overview

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