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Standalone:
None (138) · No (126)
productshort:
Draft:ContentAdmin (3) · Draft:GAA (3) · Draft:GAMD (15) · Draft:GASL (3) · Draft:GASN (7) · Draft:PE-GPR (33) · Draft:PEC-AD (2) · Draft:PEC-GPA (1) · Draft:PEC-GSM (121) · Draft:PEC-VM (1) · Draft:PEC-WFM (7) · GAMD (11) · GASL (3) · GASN (7) · PE-GPR (42) · PEC-AD (1) · PEC-GPA (1) · PEC-WFM (3)
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None (46) · GenesysEngage-cloud (214) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (2)
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DisplayName:
None (19) · Monitor predictor feature coverage (4) · How to manage inbound calls (4) · View KPI outcome (4) · What you can monitor (4) · View model accuracy (4) · Agent Variance report (3) · Create and update predictors (3) · Upload interaction and other data (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · View the Agent Profile schema (3) · How to configure score expressions (3) · Feature Analysis report (3) · Logging in and out (3)
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None (28) · What you can monitor (4) · Monitor predictor feature coverage (4) · View model accuracy (4) · View KPI outcome (4) · Upload interaction and other data (3) · How to configure score expressions (3) · Create and update predictors (3) · Logging in and out (3) · Feature Analysis report (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · View the Customer Profile schema (3)
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