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Article > Platform : GenesysCloud, GenesysEngage-cloud or GenesysEngage-cloud or PureConnect, GenesysCloud & ComingSoon: No & Manual : Admin or None

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Standalone:
No (50) · Yes (75)
productshort:
Draft:PEC-REC (20) · Draft:PEC-Admin (7) · Draft:PEC-SF (5) · PEC-CDDS (5) · Draft:PEC-CDDS (5) · Draft:PEC-WFM (4) · Draft:Solution (4) · Solution (4) · PEC-WFM (4) · Draft:PEC-GSM (4) · GASN (4) · Draft:WID (4) · Draft:GAA (3)
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Role:
None (32) · Administrator (52) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (15) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (6)
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TocName:
None (11)
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Dimension:
None (119) · bots (2) · UserComms (4)
Product:
None (6) · Administrator (4) · Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (10) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (3) · Genesys Predictive Engagement (4) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (21) · Genesys Skills Management (4) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Gplus Adapter for ServiceNow (4) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · Internal Content Administration (2) · IVR Administration (2) · NOPRODUCT (1) · Outbound (CX Contact) (4) · Reporting (2) · Routing and Designer (2) · Solutions (8) · Success Factors for Genesys Multicloud CX (5) · Voice (2) · Voicemail (2) · Widgets (6) · Workforce Management (8)
Manual: (Click arrow to add another value)
Application:
None (49) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (21) · WEM (1) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (101) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
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None (125)

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