ATC/Current/SDK/Record

Learn how to use the record method to capture website events.

Feature coming soon: Web messaging

This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.

Description

The record method records custom website events.

Signature

ac('record', eventName, [customAttributes], [options])

Arguments

• eventName
• customAttributes
• options

eventName

• Description: Name of the custom event
• Type: String
• Status: Required

customAttributes

• Description: Adds extra information to pageview event
• Type: Object
• Status: Optional
• Restrictions: Flat object with properties of type string, number, or Boolean

Example

ac('record', 'product_added', { price: 15.99, code: 'CDE-123', name: 'Product', hasBatteries: false });

options

• Description: Used for more configuration
• Type: Object
• Status: Optional
• Properties: See the following table.

Name	Description	Type	Status	Default
traitsMapper	Used to map custom attributes to traits. For more information, see Traits Mapper.	traitsMapper
callback	Called once beacon is sent	function	optional
callbackTimeout	ms to wait for beacon to send	number	optional